You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found to the left as you enter the store.
• Shared standard toilet facilities can be found to the left as you enter the store.
• Baby changing facilities can be found within the accessible toilets.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located ahead as you enter the store.
• There is a collection point available at this store.
• The collection point is located ahead as you enter the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located A414 Edinburgh Way.
• The nearest train station is Harlow.
• For more information on Greater Anglia train services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 2 hours.
• Clearly marked parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is block paving.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 7 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 225cm x 460cm.
  • There is no hatched zone.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs, but no tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The minimum width between the bollards is 135cm.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a ramp with a slight gradient .
• The ramp does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 135cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 150cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.
• The minimum width between the barriers is 145cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Ramp or Slope (Access to Garden Centre). Skip to the next section.

Ramp or Slope (Access to Garden Centre)

• There is a ramp/slope located immediately after the doors to the Garden Centre.
• There is a ramp with a slight gradient .
• The ramp does not have handrails.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found at the rear of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 165cm.
• There is step-free access throughout the majority of the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are not 150cm+.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located to the right as you enter the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 95cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead as you enter the store.
• The counter is approximately 18m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Collections). Skip to the next section.

Service (Collections)

• The service is located ahead and to the right as you enter the store.
• The service is approximately 12m from the main entrance.
• Clear signage for the service is visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 154cm from the floor.

You are on Checkouts (Pay and Returns). Skip to the next section.

Checkouts (Pay and Returns)

• The checkout area is located to the right as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (and Baby Change). Skip to the next section.

Accessible Toilet (and Baby Change)

• This accessible toilet is located to the far left as you enter the store .
• This accessible toilet is approximately 25m from the main entrance.
• There is Braille, pictorial and written text signage on or near the toilet door.

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• Comments View
  • Unable to survey.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is approximately 30m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, pictorial and written text signage on or near the toilet door.
• The shared standard toilet was surveyed.
• The colour contrast between the external toilet door and wall is good for both female and male.
• The wash basin tap type is lever mixer.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 140cm.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There is a ramp with a slight gradient .
• The ramp does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 175cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 170cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.