You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found at the rear right of the store.
• Female and male standard toilet facilities can be found at the rear right of the store.
• Baby changing facilities can be found within the accessible toilet at the rear right of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the front of the store, to the left as you enter.
• There is a collection point available at this store.
• The collection point is located at the front of the store, to the left as you enter.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is available at the store.
• The assistance dog toilet or toileting area can be found on the grass areas surrounding the car park.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Brighton Street.
• The nearest train station is Hull.
• For more information on Hull Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly signed but markings are faded.
• The nearest designated Blue Badge parking bay is approximately 10m from the main entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are.
• There are no Load and Go parking spaces available.

Collapse all Expand all

• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 240cm x 472cm.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is stone/concrete tiles.
• There are bollards on the approach which have a minimum width of 115cm and are 89cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front right of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is an open entrance.
• The width of the opening is 249cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 202cm.
• There are security barriers immediately beyond the entrance.

You are on Approach (TradePoint). Skip to the next section.

Approach (TradePoint)

• The surface of the approach is concrete.
• There are bollards on the approach which have a minimum width of 115cm and are 89cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front left of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 222cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located at the front of the store, to the left as you enter, just past the checkouts.
• The counter is approximately 30m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The route to the counter is not unobstructed.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 83cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• There is an assistance button which is 120cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located at the centre of the store.
• The counter is approximately 30m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 116cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located at the rear left of the store.
• The service is approximately 80m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 103cm from the floor.
• The service does not have a hearing assistance system.

You are on Counter (TradePoint - Pay and Collect). Skip to the next section.

Counter (TradePoint - Pay and Collect)

• The counter is located to the right as you enter via the TradePoint entrance.
• The counter is approximately 3m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 93cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint - Order and Collect - Pay and Collect). Skip to the next section.

Counter (TradePoint - Order and Collect - Pay and Collect)

• The counter is located to the left as you enter via the TradePoint entrance.
• The counter is approximately 10m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Planning Area. Skip to the next section.

Planning Area

• The planning area is located in the centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 81cm.
• The distance between the floor and the highest desk is 103cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools and some chairs with armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is internal and external.
• This area can be found at the front left of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 260cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found at the right side of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 230cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store, to the left as you enter via the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

Collapse all Expand all

• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 65cm and 150cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• This accessible toilet is located at the rear right of the store.
• This accessible toilet is approximately 40m from the main entrance.
• There is step-free access into the accessible toilet.
• Potential obstacles to the accessible toilet include security barriers.
• The security barriers have a width of 95cm.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 81cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 154cm x 242cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 88cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the non transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 46cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 100cm.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the left side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the dropdown rail, the toilet roll holder, the floor, all grab rails and the hand dryer.
• The following have a less clear visual contrast with their surroundings: the internal door.
• There is no emergency alarm.
• The height of the wash basin is 86cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 100cm.
• The height of the hand dryer is 94cm.
• There is a shelf located where it is reachable.
• The shelf is positioned between 85cm and 105cm and has minimum dimensions of 12.5cm x 40cm.
• The coat hooks for seated users and standing users are not at the recommended height.
• The cubicle also has: a waste bin without lid, a sanitary bin and a nappy/incontinence items bin.
• The cubicle does not have a full length mirror.

Collapse all Expand all

• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 96cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located at the rear right of the store.
• This toilet is approximately 45m from the customer entrance.
• There is step-free access into the toilet.
• Potential obstacles to the toilet include security barriers.
• The width between the security barriers is 95cm.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The visual contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is lever mixer.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front of the store, just past the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a ramp with a slight gradient .
• The slope does not have handrails.
• There are double manual doors which open by sliding.
• The width of the opening is 180cm.
• There is a second set of doors.
• The second set of doors is an open exit which is permanently open.
• The width of the opening is 248cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high visual contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 111cm.