You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
• Getting In and Around View
  • There is step-free access via a slight slope at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout all areas.
  • There is a manual door along one of the circulation routes.
  • Access throughout may include narrow walkways, pillars, permanent physical obstructions and moveable physical obstructions.
  • The ground and first floors can be accessed via a standard lift and travelator.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • Additional equipment which can be borrowed or hired includes: an adapted trolley.
  • There is a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Cooil Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 5 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 231cm (width) x 470cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 113cm.
  • The nearest designated bay is 12m from the entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front left side of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors.
• The doors open away from you.
• The width of the opening is 160cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 162cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 159cm.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some of the aisles are obstructed by product displays, trolleys, additional stock, pillars, product bins, and seasonal displays.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Customers can obtain online items from along the aisle to the right as you enter the store.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Collection Point. Skip to the next section.

Collection Point

• The collection point is located along the aisle to the right as you enter the store.
• The distance from the entrance is 23m.
• The most accessible route to the collection point has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the collection point.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Paint Mixing Counter. Skip to the next section.

Paint Mixing Counter

• The counter is located along the aisle to the left as you enter the store.
• The distance from the entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is a lowered section at the counter.
• The height of the lowered section is 75cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on TradePoint Counter. Skip to the next section.

TradePoint Counter

• The counter is located along the aisle to the right as you enter the store.
• The distance from the entrance is 28m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 106cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 118cm.
• The payment machine is at a fixed height.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Staffed Checkouts. Skip to the next section.

Staffed Checkouts

• The staffed checkout area is located to the right as you enter the shop.
• The store has standard trolley checkouts and standard basket only checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • Signage is not provided for the trolley checkouts.
  • The height of the loading area is 103cm.
  • The height of the packing area is 97cm.
  • The card payment machine is at a height of 107cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Basket Checkouts View
  • Signage is not provided for the basket checkouts.
  • The height of the loading area is 65cm.
  • The height of the packing area is 83cm.
  • The card payment machine is at a height of 93cm.
  • The payment machine is at a fixed height.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Self-Service Checkouts. Skip to the next section.

Self-Service Checkouts

• The self-service checkout area is located to the right as you enter the shop.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for checkout.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a checkout touchscreen.
  • The height of the touchscreen display ranges from 128cm to 148cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 116cm.
  • The height of the loading area is 66cm.
  • The height of the packing area is 83cm.
  • The card payment machine is at a height of 119cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the self-serve checkouts.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on the ground floor, to the rear left side of the store.
  • The distance from the entrance is 65m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There is a manual door along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 85cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 140cm (width) x 172cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 111cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 76cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 112cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 94cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 102cm and 174cm from the floor.
  • The height of the baby change facility when in use is 95cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located along the aisle to the left as you enter the store.
• The distance from the entrance is 25m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 884kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 161cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a varying colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Travelators. Skip to the next section.

Travelators

• The travelators surveyed are located to the left as you enter the store.
• The ground and first floors can be accessed by travelator.
• The foot (start) and head (end) of the travelators are clearly marked.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some of the aisles are obstructed by product displays and additional stock.
• The flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: chairs without armrests and high stools.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Design Centre. Skip to the next section.

Design Centre

• The counter is located along the aisle to the left as you exit the lift on the first floor.
• The distance from the lift is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 81cm.
• There is not a hearing assistance system.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests and high stools.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 162cm.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open away from you.
• The width of the opening is 160cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.