You are on Summary. Skip to the next section.

Summary

• This guide was created in June 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the only entrance.
• There is ramped/sloped access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• There is a hearing assistance system at the tills.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free standard toilet facilities are available.
• Baby change facilities are not available.
• Right hand transfer accessible toilet facilities can be found to the right of the store, in the staff area.
• Female and male standard toilet facilities can be found to the front right of the store, near Flooring.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, flat-bed and wheeled basket.
• Documents/information can be provided in: Braille on request, large print on request and audio on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Burton Road.
• The nearest train station is Oxenholme Lake District.
• For more information on Oxenholme Lake District Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 10m from the entrance.
• The car park is free for all users.
• Free parking for all users is limited to 2 hours.
• Clearly marked and signed parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 7 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 330cm x 480cm.
  • There is no hatched zone.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 165cm and are 120cm high.
• The bollards contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with good colour contrast but no visual identification band in front of the entrance.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 145cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 138cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is a mixture of seating with and without armrests throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the left of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 162cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is bench seating in this area.
• There is background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located towards the rear right of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 78cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools only.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter, beyond the checkouts.
• The counter is approximately 25m from the entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 97cm high.
• There is not sufficient space to write or sign documents on the counter.
• There is an assistance button which is 82cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located towards the centre of the store.
• The counter is approximately 15m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• There is sufficient space to write or sign documents on the counter.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 105cm high.
  • The checkout for seated users is 84cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 82cm and 147cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Right Hand Transfer - Staff Area). Skip to the next section.

Accessible Toilet (Right Hand Transfer - Staff Area)

• This accessible toilet is located to the right of the store, in the staff area.
• This accessible toilet is approximately 40m from the entrance.
• There is step-free access into the accessible toilet.
• There is pictorial signage on or near the toilet door.
• There is a manual door which opens outwards and has a good colour contrast.
• The width of the accessible toilet door opening is 85cm.
• The door has a locking handle.
• The dimensions of the cubicle are 154cm x 198cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 82cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 44cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 115cm.
• The following grab rails are available: a vertical rail on the right side of the wash basin, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a good colour contrast with their surroundings: the internal door.
• The following have a less clear colour contrast with their surroundings: all grab rails, the dropdown rail, the floor, the toilet seat, the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever.
• The height of the soap dispenser is 88cm.
• The height of the hand dryer is 113cm.
• There is not a shelf.
• The coat hooks for standing users are not at the recommended height.
• The cubicle also has: a sanitary bin.
• The cubicle does not have a full length mirror.

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• Comments View
  • A code from a member of staff is required.
  • A member of staff is required to open the door to this area.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located to the front right of the store, near Flooring.
• This toilet is approximately 40m from the entrance.
• There is step-free access into the toilet.
• There is pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is good for both female and male.
• The wash basin tap type is twist/turn.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a slope with a slight gradient .
• The slope does not have handrails.
• There are double automatic doors which opens by sliding.
• The width of the opening is 141cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with good colour contrast but no visual identification band beyond the exit.
• The minimum width between the bollards is 122cm.