Access Guide
Summary
- This guide was created in September 2023.
- There are no public transport links within 200m of the venue.
- The venue has its own parking.
- A designated drop off point is not available.
- The most accessible entrance is the main entrance.
- There is step free access at this entrance.
- This entrance has double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- There is not a designated safe place which can be used by people who may feel scared or at risk.
- Accessible toilet facilities are not available.
Getting Help and Assistance
- Click + Collect is available at this store.
- The Click + Collect point is located to the left as you enter via the main entrance.
- There is a collection point available at this store.
- The collection point is located next to the checkout area.
- There is a home delivery service from this store.
- The following are available to borrow: wheelchairs.
- The types of trolley available at this store include: standard, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
- Documents/information can be provided in: large print on request.
- An assistance dog toilet or toileting area is not available at the store.
- Water bowls for assistance dogs are available.
Public Transport
- Please click here for opening times and directions to this store.
- The nearest bus stop is located 0.4 miles away.
- The nearest train station is Kettering.
- For more information on Kettering Railway Station please click here (opens new tab).
Parking
- The store has its own parking facilities which do not need to be booked in advance.
- Blue Badge parking is available.
- Blue Badge parking is clearly marked.
- The nearest designated Blue Badge parking bay is approximately 9m from the main entrance.
- The car park is free for all users.
- Clearly marked parent and child parking bays are available.
- There are no Load and Go parking spaces available.
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Parking
View
- The car park is located off Northfield Road.
- The car park type is open air/surface.
- The car park surface is tarmac.
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Blue Badge Parking
View
- There are 6 Blue Badge parking bays.
- The dimensions of the Blue Badge bays are 240cm x 480cm.
- There is a hatched zone on one side and to the rear.
- The hatched zone is at least 120cm.
- Parking is limited to 90 mins, if you will need to be longer due to using B&Q planning services, customers need to ask in store about staying longer.
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Access from the Car Park
View
- The entrance is clearly visible from the car park.
Entrance
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards with high colour contrast and a visual identification band in front of the entrance.
- The minimum width between the bollards is 136cm.
- There is ramped/sloped access at this entrance.
- There is a ramp with a slight gradient .
- The ramp does not have handrails.
- There are double automatic doors which open away from you.
- The width of the opening is 122cm.
- There is a second set of doors.
- There are double automatic doors which open away from you.
- The width of the opening is 150cm.
- There are security barriers immediately beyond the entrance.
- The minimum width between the barriers is 138cm.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- All flooring in the shop is smooth and even.
- The majority of aisle widths are 150cm+.
- Access throughout the shop is unobstructed.
- There is low colour contrast between the shelving and floor in the majority of walkways.
- There are seats without armrests throughout the shop.
- There is background noise in the shop.
Planning Area (Kitchens and Bathrooms)
- The planning area is located at the rear of the store.
- There is step-free access to the planning area.
- The lighting levels in the planning area are good.
- The standard height for desks is 86cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There are seats which do not have armrests.
- There is sufficient space for a wheelchair user to use the planning area.
Area (Garden Centre)
- The area is external.
- This area can be found to the left as you enter the store.
- There are double automatic doors which opens by sliding to access this area from the shop.
- The width of the door opening is 164cm.
- There is step-free access throughout the area.
- Wayfinding signage is not provided.
- The majority of aisle widths are 150cm+.
- There is low colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the area.
Counter (Paint Mixing)
- The counter is located to the right as you enter.
- The counter is approximately 8m from the entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 105cm high.
- There is an assistance button which is 115cm from the floor.
- The counter does not have a hearing assistance system.
Accessible Toilet
- There is no accessible toilet in this store.
Standard Toilet
- There is no standard toilet.
Checkouts
- The checkout area is located by the exit.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are good.
- The store has: a staffed checkout and self-service checkouts.
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Staffed Checkout(s)
View
- The staffed checkout is placed in front of a patterned background.
- The checkout is 104cm high.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
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Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkouts vary between 65cm and 132cm.
- The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Exit
- This information is for the exit located next to the checkouts.
- The exit area/door is clearly signed.
- There are security barriers before the exit.
- A colleague is available at this exit to assist customers.
- There is ramped/sloped access at this exit.
- There is a ramp with a slight gradient .
- There are double automatic doors which open by sliding.
- The width of the opening is 145cm.
- There is a second set of doors.
- The second set of doors are double automatic doors which open by sliding.
- The width of the opening is 141cm.
- There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
- There are bollards with high colour contrast and a visual identification band beyond the exit.