You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2022.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter and the paint mixing counter.
• Accessible toilet facilities are available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found towards the rear left of the store, near Electrical.
• Baby changing facilities can be found within the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• Documents/information can be provided in: Braille on request and large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Queens Drive.
• The nearest train station is Kilmarnock.
• For more information on Kilmarnock Railway Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly signed but markings are faded.
• The nearest designated Blue Badge parking bay is approximately 25m from the entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are.

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• Parking View
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 5 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 275cm x 475cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is block paving and stone/concrete tiles.
• There are bollards on the approach which have a minimum width of 130cm and are 90cm high.
• The bollards contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the building, the doors on the left.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is step-free access at this entrance.
• There are double automatic doors.
• The width of the opening is 210cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 209cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 188cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is poor colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the left of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 146cm.
• There is step-free access throughout the area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located to the rear right of the store.
• There is step-free access to the planning area.
• There is not a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 78cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located towards the rear left of the store, near Electrical.
• This accessible toilet is approximately 68m from the entrance.
• There is step-free access into the accessible toilet.
• Potential obstacles to the accessible toilet include security barriers.
• The security barriers have a width of 110cm.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a good colour contrast.
• The width of the accessible toilet door opening is 80cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 147cm x 189cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 63cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures cannot be reached from the toilet seat: the toilet roll holder, the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 114cm.
• The following grab rails are available: a vertical rail on the right side of the wash basin, a horizontal grab rail on the door and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a less clear colour contrast with their surroundings: all grab rails, the dropdown rail, the toilet seat, the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 98cm.
• The height of the hand dryer is 103cm.
• The cubicle also has: a nappy/incontinence items bin.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 102cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter, beyond the checkouts.
• The counter is approximately 33m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The route to the counter is not unobstructed.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 78cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 188cm.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors.
• The width of the opening is 177cm.
• There is a second set of doors.
• The second set of doors are double automatic doors.
• The width of the opening is 208cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located towards the rear right of the store.
• The counter is approximately 40m from the entrance.
• Clear signage for the counter is not visible from the lift.
• There is step-free access to the counter.
• The route to the counter is not unobstructed.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 118cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the right as you enter.
• There is step-free access to the checkout area.
• The route to the checkout area is not unobstructed.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 80cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.