You are on Summary. Skip to the next section.

Summary

• This guide was created in September 2023.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Ambulant toilet facilities can be found at the far right of the store as you enter.
• Baby changing facilities can be found within the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the checkouts.
• There is a collection point available at this store.
• The collection point is located at the checkouts.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Oxshott Road, approximately 320 metres away.
• The nearest train station is Leatherhead Station.
• For more information on Leatherhead Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 9m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 2 hours.
• Clearly marked parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac and block paving.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 4 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 254cm x 480cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high visual contrast but no visual identification band in front of the entrance.
• There is ramped/sloped access at this entrance.
• A width of at least 150cm and There is a slope with a steep gradient .
• The slope does not have handrails.
• There are double automatic doors which opens by sliding.
• The width of the opening is 160cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 156cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.
• The minimum width between the barriers is 143cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the far right of the store as you enter.
• There are double automatic doors which opens by sliding to access this area from the shop.
• The width of the door opening is 162cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

You are on Area (First Floor - Home, Lighting, Kitchen and Bathroom). Skip to the next section.

Area (First Floor - Home, Lighting, Kitchen and Bathroom)

• The area is internal.
• This area can be found on the first floor of the store.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Planning Area (First Floor - Kitchen and Bathroom). Skip to the next section.

Planning Area (First Floor - Kitchen and Bathroom)

• The planning area is located on first floor in centre of the kitchen and bathroom area.
• There is step-free access to the planning area, via lift.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 75cm.
• The distance between the floor and the highest desk is 97cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Lift. Skip to the next section.

Lift

• The lift is located at the rear of the store and is not clearly visible from the entrance or signed.
• The lift is approximately 35m from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G & 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is medium.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 109cm.
• The dimensions of the lift are 159cm x 144cm.
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located at the rear of store in the centre.
  • The stairs are approximately 21m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are G & 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the centre left of the store.
• The counter is approximately 22m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 78cm high.
• There is an assistance button which is 120cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the far left of the store as you enter via the main entrance.
• The counter is approximately 25m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has insufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

• This accessible toilet is located to the far right of the store, opposite the hose fittings aisle.
• This accessible toilet is approximately 32m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 86cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 160cm x 208cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 74cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 49cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the wash basin.
• The following fixtures cannot be reached from the toilet seat: the toilet roll holder, the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 95cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a horizontal grab rail on the door, vertical grab rails on both sides of the wash basin and a vertical grab rail on the transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the dropdown rail, the hand dryer, all grab rails, the internal door, the toilet seat and the floor.
• The following have a less clear visual contrast with their surroundings: the toilet roll holder.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 93cm.
• The height of the hand dryer is 97cm.
• There is not a shelf.
• The cubicle also has: a waste bin without lid.
• The cubicle does not have a full length mirror and coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 83cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 83cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 67cm and 152cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located after the checkouts to the left.
• The exit area/door is not clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• There is ramped/sloped access at this exit.
• There is a slope with a slight gradient and a width of at least 150cm .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 152cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 154cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high visual contrast but no visual identification band beyond the exit.