You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the Main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the back right of the store near the timber cutting.
• Baby changing facilities can be found within the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located just inside the main entrance.
• There is a collection point available at this store.
• The collection point is located just inside the main entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located in Devonshire Road.
• The nearest train station is Leicester.
• For more information on Leicester rail station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 17m from the the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• Clearly marked parent and child parking bays are available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 228cm x 465cm.
  • There is a hatched zone on one side and to the rear.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
• Paying View
  • Parking is limited to 3 hours then a fine will be produced. If you need longer than 3 hours please ask in store.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store to the left.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is an open entrance which is permanently open.
• The width of the opening is 300cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 178cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is a mixture of seating with and without armrests throughout the shop.
• There is background noise in the shop.

You are on Planning Area (Kitchens, Bathrooms and Bedrooms). Skip to the next section.

Planning Area (Kitchens, Bathrooms and Bedrooms)

• The planning area is located to the rear right of the strore.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 102cm.
• The distance between the floor and the highest desk is 80cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the strore.
• The counter is approximately 60m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 85cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located just inside the entrance on the right.
• The counter is approximately 4m from the main entrance.
• The counter is 105cm high.
• The counter for seated users is 105cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the front right of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are bollards with high visual contrast but no visual identification band in front of the entrance.
• The minimum width between the bollards is 197cm.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a ramp with a slight gradient .
• There are double automatic doors which open by sliding.
• The width of the opening is 179cm.
• There are security barriers immediately beyond the entrance.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located just inside the TradePoint entrance.
• The counter is approximately 4m from the Tradepoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• The counter for seated users is 108cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located for right corner of the store.
• The service is approximately 100m from the Main entrance.
• Clear signage for the service is visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 166cm from the floor.
• The service does not have a hearing assistance system.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the far left of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 206cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is bench seating in this area.
• There is background noise in the area.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located at the back right of the store.
• This accessible toilet is approximately 130m from the Main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a medium visual contrast.
• The width of the accessible toilet door opening is 85cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 193cm x 233cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 128cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: the hand dryer.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the hand dryer, all grab rails and the floor.
• The following have a less clear visual contrast with their surroundings: the toilet roll holder, the toilet seat and the internal door.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 78cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 105cm.
• The height of the hand dryer is 88cm.
• The cubicle also has: a waste bin with lid, a waste bin without lid and a sanitary bin.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Checkouts (Main). Skip to the next section.

Checkouts (Main)

• The checkout area is located next to the main exit.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 105cm high.
  • The checkout for seated users is 105cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 115cm and 140cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located next to the trade exit.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout is placed in front of a patterned background.
  • The checkout is 92cm high.
  • The checkout for seated users is 92cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Exit (Main). Skip to the next section.

Exit (Main)

• This information is for the exit located next to the main checkout.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 175cm.
• The second set of doors is an open exit which are permanently open.
• The width of the opening is 300cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.

You are on Exit (TradePoint). Skip to the next section.

Exit (TradePoint)

• This information is for the exit located next to the trade counter.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a ramp with a slight gradient .
• There is a single automatic door which open by sliding.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high visual contrast but no visual identification band beyond the exit.