You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main store entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are not available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Leyton Mills (stop F).
• The nearest train station is Stratford.
• For more information on National Rail Services please click here (opens new tab).
• The nearest underground/overground station is Leyton.
• For more information on London underground services please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located directly ahead as you enter the branch.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, board carrier (A-frame) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 4m from the main store entrance.
• Parking charges apply after a limited time.
• Free parking for all users is limited to 3 hours.

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• Parking View
  • The car park is located directly in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 225cm x 430cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.
• Paying View
  • There are clear to read payment terms signs which do not state if charges apply to Blue Badge holders.
  • Payment signs are located throughout the car park.
  • Payment for parking charges is made over the phone and via an app/online.
  • This is not a payment machine .
  • To see the parking charges please click here (opens new tab).
  • Payment can be made over the phone by ringing 0344 545 5450.

You are on Approach (Main Store). Skip to the next section.

Approach (Main Store)

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 116cm and are 90cm high.
• The bollards have an visual identification band which contrasts with the paving.
• There is step-free access on approach.

You are on Entrance (Main Store). Skip to the next section.

Entrance (Main Store)

• This information is for the entrance located to the left of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double manual doors which open by sliding.
• The width of the opening is 200cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Approach (TradePoint). Skip to the next section.

Approach (TradePoint)

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 120cm and are 90cm high.
• The bollards have an visual identification band which contrasts with.
• There is step-free access on approach.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the far right of the building.
• The entrance area/door is not clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 197cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is good colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the far right of the branch.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 190cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

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• Comments View
  • There is additional second door into the Garden Centre to the right. This door is similar to one surveyed.

You are on Area (TradePoint). Skip to the next section.

Area (TradePoint)

• The area is internal.
• This area can be found to the far right of the store.
• There are no doors at this entrance to access this area from the shop.
• The width of the door opening is 220cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located within TradePoint area.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: a staffed checkout.

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• Staffed Checkout(s) View
  • The checkout is 107cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located directly ahead after main store entrance.
• The counter is approximately 12m from the main store entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has a clear knee recess.
• There is an assistance button which is 116cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Collections and Help and Advice). Skip to the next section.

Counter (Collections and Help and Advice)

• The counter is located directly ahead as you enter the store.
• The counter is approximately 8m from the main store entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are low.
• The counter is 117cm high.
• The counter for seated users is 75cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has a clear knee recess.
• The counter does not have a hearing assistance system.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located at the rear of the branch as you enter through main entrance.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 80cm.
• The distance between the floor and the highest desk is 102cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the rear right as you enter the TradePoint entrance.
• The service is approximately 50m from the TradePoint entrance.
• Clear signage for the service is not visible from the entrance.
• The lighting levels at the service are low.
• There is an assistance button which is 110cm from the floor.
• The service does not have a hearing assistance system.

You are on Checkouts (Main Store). Skip to the next section.

Checkouts (Main Store)

• The checkout area is located to the right of main store entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 100cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 95cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the right centre of the store as you enter main store entrance.
• The exit area/door is not clearly signed.
• There are security barriers before the exit.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 200cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with good colour contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 110cm.