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B&Q Local - Camden

64-70 Camden High Street, Camden, London, NW1 OLT

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Access Guide

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Summary

  • This guide was created in August 2023.
  • There are public transport links within 200m of the venue.
  • The most accessible entrance is the main entrance.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • There is a hearing assistance system at the tills and the collections counter.
  • Accessible toilet facilities are not available.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are not available.

Getting Help and Assistance

  • Click + Collect is available at any counter.
  • The Click + Collect point is located to the right as you enter the store.
  • There is a collection point available at this store.
  • The collection point is located to the right as you enter the store.
  • The types of trolley available at this store include: shallow (garden) and wheeled basket.
  • Documents/information can be provided in: large print on request.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are available.

Public Transport

Parking

  • The store has no parking facilities.
  • Paying View
    • There is a red route outside the branch that allows Blue Badge parking for maximum of 3 hours.

Approach

  • The surface of the approach is stone/concrete tiles and uneven.
  • There is a ramp with a slight gradient on approach.

Entrance (and Exit)

  • This information is for the entrance located at the front of the branch.
  • The entrance area/door is not clearly signed.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is step-free access at this entrance.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 170cm.
  • There are security barriers immediately beyond the entrance.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are varied.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are not 150cm+.
  • Access throughout the shop is not unobstructed.
  • There is high visual contrast between the shelving and floor in the majority of walkways.
  • There is a browse and order point in the shop.
  • There is background noise in the shop.

Planning Area (Kitchens and Bathrooms)

  • The distance between the floor and the lowest desk is 74cm.
  • The distance between the floor and the highest desk is 100cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are seats which do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Paint Mixing)

  • The counter is located to the right as you enter the store.
  • The counter is approximately 15m from the entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 82cm high.
  • The counter for seated users is 70cm high.
  • The counter does not have a hearing assistance system.
  • There are chairs without armrests at the counter.

Checkouts (and Collect)

  • The checkout area is located to the right as you enter the store.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are moderate to good.
  • The store has: a staffed checkout and self-service checkouts.
  • Staffed Checkout(s) View
    • The staffed checkout is placed in front of a patterned background.
    • The checkout is 82cm high.
    • The checkout for seated users is 70cm high.
    • There is a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout has a clearly signed hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 115cm and 145cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.

Toilet with Adaptations

  • There is no accessible toilet in this store.

Standard Toilet

  • There is no standard toilet.