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B&Q Malvern

Spring Lane, Malvern, Worcestershire, WR14 1AL

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Access Guide

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Summary

  • This guide was created in July 2023.
  • There are public transport links within 200m of the venue.
  • The venue has its own parking.
  • A designated drop off point is not available.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The door is automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are available.
  • Baby change facilities are available.
  • Right hand transfer accessible toilet facilities can be found at the front of the store.
  • Baby changing facilities can be found in the accessible toilet.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located next to the checkouts.
  • There is a collection point available at this store.
  • The collection point is located next to the checkouts.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
  • Documents/information can be provided in: large print on request.
  • Water bowls for assistance dogs are available.

Public Transport

Parking

  • The store has its own parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked.
  • The nearest designated Blue Badge parking bay is approximately 10m from the entrance.
  • Free parking for all users is limited to 3 hours.
  • Clearly marked and signed parent and child parking bays are available.
  • Parking View
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are 6 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 222cm x 468cm.
    • There is a hatched zone on both sides and to the rear.
    • The hatched zone is at least 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.

Approach

  • The surface of the approach is tarmac and block paving.
  • There are bollards on the approach which have a minimum width of 140cm and are 100cm high.
  • The bollards contrast visually with the paving.
  • There is a slope with a slight gradient on approach.

Entrance

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There are bollards with high visual contrast and a visual identification band in front of the entrance.
  • The minimum width between the bollards is 142cm.
  • There is ramped/sloped access at this entrance.
  • There is a slope with a slight gradient .
  • There are double automatic doors which open by sliding.
  • The width of the opening is 180cm.
  • There is a second set of doors.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 173cm.
  • There are security barriers immediately beyond the entrance.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is high visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is external.
  • This area can be found far right side of the store.
  • There are double automatic doors which are permanently held open to access this area from the shop.
  • The width of the door opening is 180cm.
  • There is step-free access throughout the area.
  • The lighting levels in this area are varied.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The majority of aisle widths are 150cm+.
  • There is high visual contrast between the shelving and floor in the majority of walkways.
  • There is no (or very little) background noise in the area.

Planning Area (Kitchens and Bathrooms)

  • The planning area is located Centrally within the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The standard height for desks is 86cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are seats which do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Paint Mixing)

  • The counter is located centrally within the store.
  • The counter is approximately 8m from the entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 108cm high.
  • There is an assistance button which is 120cm from the floor.

Checkouts

  • The checkout area is located Centrally at the front of the store.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: staffed checkouts and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 106cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 90cm and 150cm.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Toilet with Adaptations (Right Hand Transfer)

  • This accessible toilet is located left from the entrance.
  • This accessible toilet is approximately 12m from the entrance.
  • There is step-free access into the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • There is a manual door which opens outwards and has a medium visual contrast.
  • The width of the accessible toilet door opening is 96cm.
  • The door has a twist lock.
  • No key is required for the accessible toilet.
  • The dimensions of the cubicle are 200cm x 230cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the right of the toilet.
  • The lateral transfer space is 120cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern to lean back against.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
  • The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
  • The height of the toilet roll holder is 111cm.
  • The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side, vertical grab rails on both sides of the wash basin and a horizontal grab rail on the door.
  • There is a dropdown rail on the transfer side.
  • The following have a high visual contrast with their surroundings: the internal door, the hand dryer, all grab rails, the floor, the dropdown rail, the toilet seat and the toilet roll holder.
  • There is a pull cord emergency alarm at a recommended height.
  • The height of the wash basin is 70cm.
  • The wash basin tap type is lever mixer.
  • The height of the soap dispenser is 110cm.
  • The height of the hand dryer is 100cm.
  • There is not a shelf.
  • The coat hooks for standing users are at the recommended height.
  • The cubicle also has: a sanitary bin.
  • The cubicle does not have a full length mirror.

Standard Toilet

  • There is no standard toilet, but the accessible toilet can be used by everyone.

Exit

  • This information is for the exit located at the front of the store beyond the checkouts.
  • The exit area/door is clearly signed.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 177cm.
  • There is a second set of doors.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the opening is 180cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
  • There are bollards with high visual contrast and a visual identification band beyond the exit.
  • The minimum width between the bollards is 142cm.