You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• There is step free access at this entrance.
• This entrance has double doors.
• The door is automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found at the front of the store.
• Baby changing facilities can be found in the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located next to the checkouts.
• There is a collection point available at this store.
• The collection point is located next to the checkouts.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• Documents/information can be provided in: large print on request.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located A449 Worcester Road.
• The nearest train station is Great Malvern.

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 10m from the entrance.
• Free parking for all users is limited to 3 hours.
• Clearly marked and signed parent and child parking bays are available.

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• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 6 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 222cm x 468cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 140cm and are 100cm high.
• The bollards contrast visually with the paving.
• There is a slope with a slight gradient on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There are bollards with high colour contrast and a visual identification band in front of the entrance.
• The minimum width between the bollards is 142cm.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient .
• There are double automatic doors which open by sliding.
• The width of the opening is 180cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 173cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found far right side of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 180cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located Centrally within the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 86cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located centrally within the store.
• The counter is approximately 8m from the entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• There is an assistance button which is 120cm from the floor.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located Centrally at the front of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 106cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 150cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located left from the entrance.
• This accessible toilet is approximately 12m from the entrance.
• There is step-free access into the accessible toilet.
• There is pictorial signage on or near the toilet door.
• There is a manual door which opens outwards and has a medium colour contrast.
• The width of the accessible toilet door opening is 96cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 200cm x 230cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 120cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 111cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side, vertical grab rails on both sides of the wash basin and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the internal door, the hand dryer, the floor, the toilet roll holder, the toilet seat, the dropdown rail and all grab rails.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 70cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 110cm.
• The height of the hand dryer is 100cm.
• There is not a shelf.
• The coat hooks for standing users are at the recommended height.
• The cubicle also has: a sanitary bin.
• The cubicle does not have a full length mirror.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 96cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

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Exit

• This information is for the exit located at the front of the store beyond the checkouts.
• The exit area/door is clearly signed.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 177cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 180cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high colour contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 142cm.