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B&Q Melton Mowbray

Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB

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Access Guide

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Summary

  • This guide was created in October 2023.
  • There are public transport links within 200m of the venue.
  • The venue has its own parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the Main Entrance.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located just inside the entrance to the left.
  • There is a collection point available at this store.
  • The collection point is located just inside the entrance to the left.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are available.

Public Transport

Parking

  • The store has its own parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked and signed.
  • The nearest designated Blue Badge parking bay is approximately 10m from the entrance to the store.
  • The car park is free for all users.
  • Clearly marked parent and child parking bays are available.
  • Parking View
    • The car park is located at the font and right hand side of the store.
    • The car park type is open air/surface.
    • The car park surface is tarmac and block paving.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are 4 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 230cm x 460cm.
    • There is a hatched zone on both sides but not to the rear.
    • The hatched zone is at least 120cm.
    • The dimensions of other designated Blue Badge parking bays vary in size.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.
    • Potential obstacles between the Blue Badge parking and the entrance include level changes with no dropped kerbs.
    • There is a kerb at the blue badge parking which is not dropped. it is 7 cm high.
  • Drop-off Point(s) View
    • Potential obstacles between the drop-off point and the entrance include level changes with no dropped kerbs.

Entrance

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • A colleague is available at this entrance to assist customers.
  • There is step-free access at this entrance.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 172cm.
  • There are security barriers immediately beyond the entrance.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is low visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise in the shop.

Planning Area (Kitchen Bathrooms Bedrooms)

  • The planning area is located at the rear right of the store.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 78cm.
  • The distance between the floor and the highest desk is 100cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are seats which do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Paint Mixing)

  • The counter is located directly in front as you enter.
  • The counter is approximately 15m from the entrance to the store.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 106cm high.
  • The counter for seated users is 106cm high.
  • There is an assistance button which is 115cm from the floor.
  • The counter does not have a hearing assistance system.

Service (Collections)

  • The service is located to the left from the entrance.
  • The service is approximately 18m from the entrance.
  • The service is visible from the entrance.
  • There is step-free access to the service.
  • The lighting levels at the service are good.
  • There is an assistance button which is 80cm from the floor.
  • The service does not have a hearing assistance system.

Area (Garden Centre)

  • The area is external.
  • This area can be found at the far left corner of the store from the entrance.
  • There are double automatic doors which is permanently held open to access this area from the shop.
  • The width of the door opening is 171cm.
  • There is step-free access throughout the area.
  • The lighting levels in this area are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The majority of aisle widths are 150cm+.
  • There is low visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise in the area.
  • Comments View
    • There is a slope as you go through the doors downhill at 3.95 degrees.

Checkouts

  • The checkout area is located next to the exit.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: a staffed checkout and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 106cm high.
    • The checkout for seated users is 106cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 115cm and 140cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Toilet with Adaptations

  • There is no accessible toilet in this store.

Standard Toilet

  • There is no standard toilet.

Exit

  • This information is for the exit located next to the checkout.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • A colleague is available at this exit to assist customers.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 169cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.