You are on Summary. Skip to the next section.

Summary

• This guide was created in September 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Ambulant toilet facilities can be found immediately right as you enter through the main entrance, inside the standard ladies toilets.
• Female and male standard toilet facilities can be found immediately right as you enter through the main entrance.
• Baby changing facilities can be found immediately right as you enter through the main entrance, inside the standard ladies toilets.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located immediately right as you enter through the main entrance.
• There is a collection point available at this store.
• The collection point is located immediately right as you enter through the main entrance.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden), flat-bed and wheeled basket.
• Documents/information can be provided in: Braille on request, large print on request and different languages on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located at Morrisons, on Victoria Park Way.
• The nearest train station is Netherfield.
• For more information on train services to and from this station please click here (opens new tab).
• The nearest tram station is Lace Market.
• For more information on tram services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
• The car park is free for all users.
• Clearly marked parent and child parking bays are available.
• There are Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 475cm.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is stone/concrete tiles and block paving.
• There are bollards on the approach which have a minimum width of 124cm and are 90cm high.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 226cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 224cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front right of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 245cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Planning Area (Kitchens, Bathrooms & Bedrooms). Skip to the next section.

Planning Area (Kitchens, Bathrooms & Bedrooms)

• The planning area is located towards the rear left of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 76cm.
• The distance between the floor and the highest desk is 98cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Area (Garden Centre & Building Yard). Skip to the next section.

Area (Garden Centre & Building Yard)

• The area is internal.
• This area can be found at the far right of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 202cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in all walkways.
• There is no (or very little) background noise in the area.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the rear of the store.
• The service is approximately 32m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 90cm from the floor.
• The service does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store.
• The counter is approximately 20m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 75cm high.
• There is an assistance button which is 85cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located immediately left as you enter through the main entrance.
• The counter is approximately 4m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• There is an assistance button which is 124cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located at the front right of the store.
• The counter is approximately 4m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 72cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located inside the standard ladies toilets.
• This accessible toilet is approximately 9m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a good colour contrast.
• The width of the accessible toilet door opening is 82cm.
• The door has a sliding bolt lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 188cm x 177cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 110cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 49cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 95cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side, a vertical rail on the left side of the wash basin and a vertical grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a good colour contrast with their surroundings: the internal door and the floor.
• The following have a less clear colour contrast with their surroundings: all grab rails, the toilet seat, the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 113cm.
• The height of the hand dryer is 104cm.
• The cubicle also has: a sanitary bin.
• The cubicle does not have a mirror.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located immediately right as you enter through the main entrance.
• This toilet is approximately 7m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The female toilet was surveyed.
• There is also a male toilet in the same location.
• The colour contrast between the external toilet door and wall is poor for both female and male.
• There is an ambulant cubicle available with vertical grab rails on both sides, a dropdown rail on the left and a horizontal grab rail on the left.
• The wash basin tap type is lever mixer.
• There is a baby change facility which is not at a recommended height.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front left of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 98cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 83cm and 148cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front left of the store.
• The exit area/door is clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 188cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which are permanently open.
• The width of the opening is 250cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.