You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance, via lift.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There are entrances into the building from the ground, first and second floors.
• There is step-free access throughout the area.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found on the ground floor in the building yard; and on the second floor in the main shop area, to the left after the main entrance.
• Ambulant toilet facilities can be found within the accessible toilet on the second floor in the main shop area, to the left after the main entrance.
• Female and male standard toilet facilities can be found on the second floor in the main shop area, to the left after the main entrance.
• Baby changing facilities can be found on the second floor in the main shop area, to the left after the main entrance.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located on the second floor, on the right after the main shop entrance.
• There is a collection point available at this store.
• The collection point is located on the second floor, on the right after the main shop entrance.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Shannon Corner.
• The nearest train station is Motspur Park.
• For more information on Southwestern Railway please click here (opens new tab).
• The nearest underground/overground station is Morden.
• For more information on London Underground please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 9m from the building entrances from the car park.
• The car park is free for all users.
• Clearly marked parent and child parking bays are available.
• There are Load and Go parking spaces available.

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• Parking View
  • The car park is located to the rear of the building, off Shannon Corner.
  • The car park type is multi storey.
  • This car park has a maximum vehicle height restriction of 210cm.
  • The car park surface is concrete.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 9 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 237cm x 466cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Other Floors (Car Park Rear). Skip to the next section.

Other Floors (Car Park Rear)

• Stairs can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located to the rear of the car park.
  • The stairs are approximately 84m from the entrances to the building from the car park.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked and with handrails on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.

You are on Entrance (Ground Floor Car Park). Skip to the next section.

Entrance (Ground Floor Car Park)

• This information is for the entrance located on the ground floor of the car park.
• The entrance area/door is not clearly signed.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with low colour contrast and a visual identification band in front of the entrance.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 206cm.

You are on Entrance (Ground Floor Shannon Corner). Skip to the next section.

Entrance (Ground Floor Shannon Corner)

• This information is for the entrance located off Shannon Corner.
• The entrance area/door is not clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The doors are activated by a push pad which is not at a suitable height.
• The width of the opening is 135cm.

You are on Entrance (First Floor Car Park Left). Skip to the next section.

Entrance (First Floor Car Park Left)

• This information is for the entrance located on the first floor of the car park, on the left.
• The entrance area/door is not clearly signed.
• There are bollards with low colour contrast and a visual identification band in front of the entrance.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 238cm.

You are on Entrance (First Floor Car Park Right). Skip to the next section.

Entrance (First Floor Car Park Right)

• This information is for the entrance located on the first floor of the car park, on the right.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 232cm.

You are on Entrance (Ground Floor TradePoint). Skip to the next section.

Entrance (Ground Floor TradePoint)

• This information is for the entrance located on the ground floor, to the rear of the car park.
• The entrance area/door is clearly signed.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is an open entrance which is permanently open.
• There are security barriers immediately beyond the entrance.

You are on Lift (Left). Skip to the next section.

Lift (Left)

• The lift is located ahead and left from the left-hand car park entrance and is clearly visible from the entrance.
• The lift is approximately 10m from the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2.
• There are automatic, double to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 139cm.
• The dimensions of the lift are 196cm x 276cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There are similar lifts available.

You are on Lift (Right). Skip to the next section.

Lift (Right)

• The lift is located ahead and right from the right-hand car park entrance, or to the left from the Shannon Corner entrance and is clearly visible from the entrance.
• The lift is approximately 12m from the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1 and 2.
• There are automatic, double to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 136cm.
• The dimensions of the lift are 198cm x 278cm.
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There are similar lifts available.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• Travelators can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located to the front of the building after the car park entrances, or on the left after the Shannon Corner entrance.
  • The stairs are approximately 9m from the various entrances.
  • The stairs are clearly visible from the entrance.
  • There are automatic, double to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Travelator(s) View
  • The travelator is located to the front of the building after the car park entrances, or on the right after the Shannon Corner entrance.
  • The travelators go both up and down.
  • The floors which are accessible by travelator are G, 1 and 2.
  • The foot and head of the travelator are not clearly marked.
  • There is a bollard at the foot and head of the travelator.
  • The lighting levels here are good.

You are on Entrance (Second Floor to Shop). Skip to the next section.

Entrance (Second Floor to Shop)

• This information is for the entrance located on the second floor.
• The entrance area/door is clearly signed.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance, via lift.
• There are double automatic doors which open by sliding.
• The width of the opening is 168cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the rear of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 208cm.
• There is step-free access throughout the area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in all areas.
• There is no (or very little) background noise in the area.

You are on Area (Ground Floor Building Yard). Skip to the next section.

Area (Ground Floor Building Yard)

• The area is internal.
• This area can be found on the ground floor, to the rear of the car park via the TradePoint entrance.
• There are no doors at this entrance to access this area from the shop.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Entrance (Garden Centre Left). Skip to the next section.

Entrance (Garden Centre Left)

• This information is for the entrance located to the rear left of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 212cm.
• There are security barriers immediately beyond the entrance.

You are on Planning Area (Bathrooms). Skip to the next section.

Planning Area (Bathrooms)

• The planning area is located to the middle left of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 71cm.
• The distance between the floor and the highest desk is 88cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Planning Area (Kitchens). Skip to the next section.

Planning Area (Kitchens)

• The planning area is located to the left of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 78cm.
• The distance between the floor and the highest desk is 100cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located on the right after the main entrance, past the checkouts.
• The counter is approximately 39m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 83cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located on the left after the main entrance.
• The counter is approximately 26m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 83cm high.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting - Shop). Skip to the next section.

Service (Timber Cutting - Shop)

• The service is located to the rear of the store.
• The service is approximately 96m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 115cm from the floor.
• The service does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located on the right after the TradePoint entrance.
• The counter is approximately 7m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 94cm high.
• The counter for seated users is 72cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Tool Hire). Skip to the next section.

Counter (Tool Hire)

• The counter is located ahead and left from the TradePoint entrance.
• The counter is approximately 7m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting - Building Yard). Skip to the next section.

Service (Timber Cutting - Building Yard)

• The service is located to the rear of the building yard.
• The service is approximately 29m from the TradePoint entrance.
• Clear signage for the service is visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• The service does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located on the right after the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 102cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 85cm and 146cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Ground Floor Building Yard Right Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor Building Yard Right Hand Transfer)

• This accessible toilet is located on the left after the TradePoint entrance.
• This accessible toilet is approximately 15m from the TradePoint entrance.
• There is step-free access into the accessible toilet.
• There is Braille and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a sliding bolt lock.
• The dimensions of the cubicle are 160cm x 194cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 81cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a backrest to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: the hand dryer.
• The height of the toilet roll holder is 96cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, vertical grab rails on both sides of the wash basin and a vertical grab rail on the transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: all grab rails, the toilet roll holder, the floor, the dropdown rail and the internal door.
• The following have a less clear colour contrast with their surroundings: the toilet seat and the hand dryer.
• There is a pull cord emergency alarm but it was tied up at the time of the survey.
• The height of the wash basin is 73cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 108cm.
• The height of the hand dryer is 94cm.
• There is not a shelf.
• The coat hooks for standing users are not at the recommended height.
• The cubicle also has: a waste bin without lid.
• The cubicle does not have a full length mirror.

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• Comments View
  • There is a key pad code required to open the door.
  • The key pad code is available on request from staff.

You are on Accessible Toilet (Second Floor Shop Right Hand Transfer). Skip to the next section.

Accessible Toilet (Second Floor Shop Right Hand Transfer)

• This accessible toilet is located to the left of the store after the main entrance .
• This accessible toilet is approximately 73m from the main entrance.
• There is step-free access into the accessible toilet.
• Potential obstacles to the accessible toilet include security barriers.
• The security barriers have a width of 103cm.
• There is Braille and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 180cm x 230cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 112cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a backrest to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the hand dryer.
• The height of the toilet roll holder is 99cm.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the toilet roll holder, the internal door, all grab rails, the dropdown rail, the hand dryer and the floor.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 70cm.
• The wash basin tap type is lever mixer.
• The height of the hand dryer is 94cm.
• There is not a shelf.
• The cubicle does not have a full length mirror, disposal facilities and coat hooks.

You are on Standard Toilet (Second Floor Shop). Skip to the next section.

Standard Toilet (Second Floor Shop)

• This toilet is located to the left of the store after the main entrance.
• This toilet is approximately 76m from the main entrance.
• There is step-free access into the toilet.
• Potential obstacles to the toilet include security barriers.
• The width between the security barriers is 104cm.
• There is Braille, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is push.

You are on Parent and Baby Room / Breastfeeding Room (Second Floor - Shop). Skip to the next section.

Parent and Baby Room / Breastfeeding Room (Second Floor - Shop)

• This parent and baby room is located to the left of the store after the main entrance.
• This parent and baby room is approximately 73m from the main entrance.
• There is step-free access into the parent and baby room.
• There is Braille, pictorial and written text signage on or near the parent and baby room door.
• No key is required for the room.
• There is a baby change facility which is not at a recommended height.
• The wash basin tap type is push.
• Waste bins include: a nappy bin.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located on the left, after the checkouts.
• The exit area/door is not clearly signed.
• There are automatic swing gates and security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit, via lift.
• There are double automatic doors which open by sliding.
• The width of the opening is 187cm.