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B&Q Newark

Unit A Maltings Retail Park, North Gate, Newark, Nottinghamshire, NG24 1GJ

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Access Guide

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Summary

  • This guide was created in September 2023.
  • There are no public transport links within 200m of the venue.
  • The venue shares another venue's parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is a designated safe place which can be used by people who may feel scared or at risk.
  • The safe place can be found at the rear of the store in the staff area.
  • There is a hearing assistance system at the tills and the collections counter.
  • Accessible toilet facilities are not available.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are not available.

Getting Help and Assistance

  • There is a collection point available at this store.
  • The collection point is located at the front right of the store.
  • There is a home delivery service from this store.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, board carrier (A-frame), flat-bed and wheeled basket.
  • Documents/information can be provided in: Braille on request, large print on request and different languages on request.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are not available.

Public Transport

Parking

  • The store has shared parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked.
  • The nearest designated Blue Badge parking bay is approximately 12m from the main entrance.
  • The car park is free for all users.
  • Free parking for all users is limited to 2 hours.
  • Clearly marked and signed parent and child parking bays are not available.
  • There are no Load and Go parking spaces available.
  • Parking View
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are 8 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 232cm x 520cm.
    • There is a hatched zone on both sides and to the rear.
    • The hatched zone is at least 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.

Approach

  • The surface of the approach is tarmac.
  • There are bollards on the approach which have a minimum width of 113cm and are 90cm high.
  • The bollards contrast visually with the tarmac.
  • There is step-free access on approach.

Entrance (Main)

  • This information is for the entrance located at the front right of the store.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are bollards with high colour contrast but no visual identification band in front of the entrance.
  • There is step-free access at this entrance.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 208cm.
  • There are security barriers immediately beyond the entrance.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is low colour contrast between the shelving and floor in the majority of walkways.
  • There is a browse and order point in the shop.
  • There is background noise in the shop.

Planning Area (Kitchens & Bathrooms)

  • The planning area is located at the rear of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 76cm.
  • The distance between the floor and the highest desk is 98cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are seats which do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Area (Garden Centre)

  • The area is external.
  • This area can be found at the rear left of the store.
  • There are double automatic doors which are permanently held open to access this area from the shop.
  • The width of the door opening is 193cm.
  • There is step-free access throughout the area.
  • The lighting levels in this area are varied.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The majority of aisle widths are 150cm+.
  • There is low colour contrast between the shelving and floor in all walkways.
  • There is background noise in the area.

Counter (Collections)

  • The counter is located at the front left of the store.
  • The counter is approximately 15m from the main entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 106cm high.
  • The counter for seated users is 83cm high.
  • There is sufficient space to write or sign documents on the counter.
  • The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
  • The counter has a clearly signed hearing assistance system.
  • Colleagues are trained to use the hearing system.

Counter (Paint Mixing)

  • The counter is located to the left of the store.
  • The counter is approximately 12m from the main entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 82cm high.
  • There is an assistance button which is 96cm from the floor.
  • The counter does not have a hearing assistance system.

Service (Timber Cutting)

  • The service is located at the rear right of the store.
  • The service is approximately 20m from the main entrance.
  • Clear signage for the service is not visible from the entrance.
  • There is step-free access to the service.
  • The lighting levels at the service are good.
  • There is an assistance button which is 136cm from the floor.
  • The service does not have a hearing assistance system.

Checkouts

  • The checkout area is located to the left of the main entrance.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: staffed checkouts and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 82cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout has a clearly signed hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 118cm and 150cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Exit

  • This information is for the exit located at the front left of the store.
  • The exit area/door is clearly signed.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • There are security barriers before the exit.
  • There is step-free access at this exit.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 205cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
  • There are bollards with high colour contrast but no visual identification band beyond the exit.

Accessible Toilet

  • There is no accessible toilet in this store.

Standard Toilet

  • There is no standard toilet.