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B&Q Newhaven

The Drove, Newhaven, East Sussex, BN9 0AG

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Access Guide

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Summary

  • This guide was created in October 2023.
  • There are public transport links within 200m of the venue.
  • The venue shares another venue's parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are available.
  • Baby change facilities are available.
  • Right hand transfer accessible toilet facilities can be found at the right front corner of the shop.
  • Shared standard toilet facilities can be found at the right front corner of the shop.
  • Baby changing facilities can be found in the shared standard toilet, at the right front corner of the shop.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located at the checkouts.
  • There is a collection point available at this store.
  • The collection point is located at the checkouts.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, board carrier (A-frame) and flat-bed.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are not available.

Public Transport

Parking

  • The store has shared parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked.
  • The nearest designated Blue Badge parking bay is approximately 5m from the main entrance.
  • The car park is free for all users.
  • Clearly marked parent and child parking bays are not available.
  • There are no Load and Go parking spaces available.
  • Parking View
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are 4 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 347cm x 460cm.
    • There is no hatched zone.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.
    • There is a road to cross with dropped kerbs, but no tactile paving.

Entrance

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is step-free access at this entrance.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 130cm.
  • There is a second set of doors.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 131cm.
  • There are security barriers immediately beyond the entrance.
  • The minimum width between the barriers is 138cm.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are varied.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is not unobstructed.
  • There is high visual contrast between the shelving and floor throughout the shop.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is external.
  • This area can be found at the right hand side of the store.
  • There are double automatic doors which open by sliding to access this area from the shop.
  • The width of the door opening is 132cm.
  • There is step-free access throughout the area.
  • The lighting levels in this area are good.
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The flooring surface is not smooth and even due to uneven concrete.
  • The majority of aisle widths are 150cm+.
  • There is high visual contrast between the shelving and floor in all areas.
  • There is background noise in the area.

Planning Area (Kitchens and Bathrooms)

  • The planning area is located in the middle of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 80cm.
  • The distance between the floor and the highest desk is 102cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are seats which do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Paint Mixing)

  • The counter is located to the left from the main entrance.
  • The counter is approximately 5m from the main entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The counter is placed in front of a patterned background.
  • The lighting levels at the counter are good.
  • The counter is 106cm high.
  • There is an assistance button which is 116cm from the floor.
  • The counter does not have a hearing assistance system.

Toilet with Adaptations (Right Hand Transfer)

  • This accessible toilet is located at the right front corner of the store.
  • This accessible toilet is approximately 20m from the main entrance.
  • There is step-free access into the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • There is a manual door which opens outwards and has a high visual contrast.
  • The width of the accessible toilet door opening is 85cm.
  • The door has a locking handle.
  • No key is required for the accessible toilet.
  • The dimensions of the cubicle are 147cm x 173cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the toilet.
  • The lateral transfer space is 65cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the non transfer side.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern to lean back against.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
  • The following fixtures cannot be reached from the toilet seat: the hand dryer.
  • The height of the toilet roll holder is 96cm.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
  • There is a dropdown rail on the non transfer side.
  • The following have a high visual contrast with their surroundings: the toilet seat, the floor, the internal door, all grab rails, the dropdown rail and the toilet roll holder.
  • The following have a less clear visual contrast with their surroundings: the hand dryer.
  • There is no emergency alarm.
  • The height of the wash basin is 76cm.
  • The wash basin tap type is lever mixer.
  • The height of the soap dispenser is 90cm.
  • The height of the hand dryer is 100cm.
  • There is a shelf located where it is not reachable.
  • The shelf is positioned between 85cm and 105cm and has minimum dimensions of 12.5cm x 40cm.
  • The cubicle also has: a full length mirror and a sanitary bin.
  • The cubicle does not have coat hooks.
  • Comments View
    • There is a door to the toilet area.
    • The door opens towards you, and may be difficult to open.
    • The open width is 86cm.

Standard Toilet

  • This toilet is located at the right front corner of the store.
  • This toilet is approximately 20m from the main entrance.
  • There is step-free access into the toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The shared standard toilet was surveyed.
  • The visual contrast between the external toilet door and wall is high for both female and male.
  • The wash basin tap type is push.
  • There is a baby change facility which is not at a recommended height.
  • Comments View
    • There is a door to the toilet area.
    • The door opens towards you, and may be difficult to open.
    • The open width is 86cm.

Checkouts

  • The checkout area is located to the right from the main entrance.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: staffed checkouts and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 105cm high.
    • The checkout for seated users is 82cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 128cm and 147cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Exit

  • This information is for the exit located at the front of the store.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • The minimum width between the barriers is 140cm.
  • There is step-free access at this exit.
  • There are double automatic doors which opens by sliding.
  • The width of the opening is 131cm.
  • There is a second set of doors.
  • The second set of doors are double manual doors which open by sliding.
  • The width of the opening is 132cm.
  • There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.