Access Guide
Summary
- This guide was created in June 2023.
- There are public transport links within 200m of the venue.
- The venue has its own parking.
- The most accessible entrance is the main entrance.
- There is step free access at this entrance.
- This entrance has double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- There is not a designated safe place which can be used by people who may feel scared or at risk.
- Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
- Step-free ambulant toilet facilities are not available.
- Step-free standard toilet facilities are not available.
- Baby change facilities are available.
- Left hand transfer accessible toilet facilities can be found at the rear of the store.
- Baby changing facilities can be found at the rear of the store.
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Comments
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- If needed customers can be escorted to the office or off shop floor if a quiet space is required.
Getting Help and Assistance
- Click + Collect is available at this store.
- The Click + Collect point is located immediately to the right as you entre the store.
- There is a home delivery service from this store.
- The following are available to borrow: wheelchairs.
- The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
- Documents/information can be provided in: Braille on request, large print on request, Makaton on request and different languages on request.
- An assistance dog toilet or toileting area is not available at the store.
- Water bowls for assistance dogs are not available.
Public Transport
- Please click here for opening times and directions to this store.
- There is a bus stop within approximately 150m of the venue.
- The nearest bus stop is located on Corporation Road.
- The nearest train station is Newport.
- For more information on Newport Station please click here (opens new tab).
Parking
- The store has its own parking facilities which do not need to be booked in advance.
- Blue Badge parking is available.
- Blue Badge parking is clearly signed but markings are faded.
- The nearest designated Blue Badge parking bay is approximately 28m from the main entrance.
- The car park is free for all users.
- Clearly marked and signed parent and child parking bays are.
- There are no Load and Go parking spaces available.
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Parking
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- The car park is located at the front of the venue.
- The car park type is open air/surface.
- The car park surface is tarmac.
- Parking spaces are provided on a first come first serve basis.
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Blue Badge Parking
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- There are more than 10 Blue Badge parking bays.
- The dimensions of the Blue Badge bays are 230cm x 466cm.
- There is a hatched zone on both sides and to the rear.
- The hatched zone is at least 120cm.
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Access from the Car Park
View
- The entrance is clearly visible from the car park.
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Comments
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- There is a click + collect pull in bay located to the left of the main entrance.
- There are parking bays reserved for Trade only, located outside of the Trade Entrance.
Approach (Main Entrance)
- The surface of the approach is tarmac and block paving.
- There are bollards on the approach which have a minimum width of 98cm and are 100cm high.
- The bollards have a visual identification band and contrast visually with the paving.
- There is step-free access on approach.
Entrance (Main)
- This information is for the entrance located off the car park.
- The entrance area/door is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- A colleague is available at this entrance to assist customers.
- There is step-free access at this entrance.
- There is an open entrance.
- The width of the opening is 250cm.
- There is a second set of doors.
- There are double automatic doors which open by sliding.
- The width of the opening is 250cm.
- There are automatic swing gates and security barriers immediately beyond the entrance.
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Comments
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- The Wanzl security gates were permanently held open at the time of survey.
Approach (TradePoint Entrance)
- The surface of the approach is tarmac and block paving.
- There are bollards on the approach which have a minimum width of 98cm and are 100cm high.
- The bollards have a visual identification band and contrast visually with the paving.
- There is step-free access on approach.
Entrance (TradePoint)
- This information is for the entrance located to the far right of the car park.
- The entrance area/door is clearly signed.
- There is not a canopy or recess which provides weather protection at this entrance.
- A colleague is available at this entrance to assist customers.
- There is step-free access at this entrance.
- There are double automatic doors which open by sliding.
- The width of the opening is 260cm.
- There are security barriers immediately beyond the entrance.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- All flooring in the shop is smooth and even.
- The majority of aisle widths are 150cm+.
- Access throughout the shop is unobstructed.
- There is low colour contrast between the shelving and floor in all walkways.
- There is background noise in the shop.
Area (Garden Centre)
- The area is external.
- This area can be found to the far left of the store.
- There are double automatic doors which open by sliding to access this area from the shop.
- The width of the door opening is 205cm.
- There is step-free access throughout the area.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The majority of aisle widths are 150cm+.
- There is low colour contrast between the shelving and floor in all areas.
- There is background noise in the area.
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Comments
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- There are a second set of doors located to the right of the garden centre.
- These double doors are automatic and open by sliding to a width of 220cm (photographs 7 and 8).
Area (Building Yard)
- The area is internal.
- This area can be found to the far right of the store.
- There are double automatic doors which are permanently held open to access this area from the shop.
- The width of the door opening is 290cm.
- There is step-free access throughout the area.
- The lighting levels in this area are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The majority of aisle widths are 150cm+.
- There is low colour contrast between the shelving and floor in all areas.
- There is background noise in the area.
Counter (Click + Collect)
- The counter is located immediately to the right as you enter the store.
- The counter is approximately 8m from the main entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 108cm high.
- There is sufficient space to write or sign documents on the counter.
- The counter does not have a hearing assistance system.
Counter (Paint Mixing)
- The counter is located in the centre of the store.
- The counter is approximately 30m from the main entrance.
- Clear signage for the counter is visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 105cm high.
- The counter for seated users is 78cm high.
- There is an assistance button which is 115cm from the floor.
- The counter does not have a hearing assistance system.
Counter (Timber Cutting)
- The counter is located to the rear right of the store.
- The counter is approximately 70m from the main entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 84cm high.
- There is an assistance button which is 95cm from the floor.
- The counter does not have a hearing assistance system.
Counter (TradePoint)
- The counter is located to the right as you enter via the TradePoint entrance.
- The counter is approximately 5m from the TradePoint entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 107cm high.
- The counter does not have a hearing assistance system.
Planning Area (Kitchen and Bathrooms)
- The planning area is located in the centre of the store.
- There is step-free access to the planning area.
- The lighting levels in the planning area are good.
- The distance between the floor and the lowest desk is 78cm.
- The distance between the floor and the highest desk is 102cm.
- The standard height for desks is 102cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There are high stools and some chairs without armrests.
- There is sufficient space for a wheelchair user to use the planning area.
Checkouts
- The checkout area is located to the far right as you enter through the main entrance.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are good.
- The store has: staffed checkouts and self-service checkouts.
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Staffed Checkout(s)
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- The checkout is 84cm high.
- The checkout for seated users is 65cm high.
- There is not a clear knee recess beneath the staffed checkout for seated users.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkouts vary between 95cm and 130cm.
- The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Accessible Toilet (Left Hand Transfer)
- This accessible toilet is located to the rear of the store.
- This accessible toilet is approximately 55m from the main entrance.
- There is step-free access into the accessible toilet.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- There is a manual door which opens outwards and has a high colour contrast.
- The width of the accessible toilet door opening is 87cm.
- The door has a twist lock.
- No key is required for the accessible toilet.
- The dimensions of the cubicle are 154cm x 205cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the toilet but it is obstructed.
- The lateral transfer space is 78cm (from the side of the toilet pan to the wall).
- There is a spatula flush on the transfer side.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a backrest to lean back against.
- The following fixtures can be reached from the toilet seat: a toilet roll holder on the dropdown rail and the wash basin.
- The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
- The following grab rails are available: a horizontal grab rail on the door, a vertical grab rail on the transfer side, vertical grab rails on both sides of the wash basin and a horizontal grab rail on the non transfer side.
- There is a dropdown rail on the transfer side.
- The following have a high colour contrast with their surroundings: all grab rails, the internal door, the dropdown rail, the toilet seat, the floor and the hand dryer.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- The height of the wash basin is 74cm.
- The wash basin tap type is lever mixer.
- The height of the soap dispenser is 120cm.
- The height of the hand dryer is 98cm.
- There is not a shelf.
- The cubicle also has: a full length mirror, a waste bin without lid and a sanitary bin.
- The cubicle does not have coat hooks.
Standard Toilet
- There is no standard toilet, but the accessible toilet can be used by everyone.
Parent and Baby Room / Breastfeeding Room
- This parent and baby room is located to the rear of the store.
- This parent and baby room is approximately 53m from the main entrance.
- There is step-free access into the parent and baby room.
- There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
- No key is required for the room.
- There is a baby change facility which is not at a recommended height.
- The wash basin tap type is lever mixer.
- Waste bins include: a general waste bin without lid.
Exit
- This information is for the exit located to the right of the main entrance, immediately after the checkouts.
- The exit area/door is clearly signed.
- There are security barriers before the exit.
- A colleague is available at this exit to assist customers.
- There is step-free access at this exit.
- There are double automatic doors which open by sliding.
- The width of the opening is 210cm.
- The second set of doors is an open exit.
- The width of the opening is 250cm.
- There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
- There are bollards with high colour contrast and a visual identification band beyond the exit.
- The minimum width between the bollards is 98cm.
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Comments
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- There is a vending machine, with the payment controls between 97cm and 128cm high.
- There is a key cutting machine available, with the payment controls between 112cm and 145cm high.