Access Guide
Summary
- This guide was created in June 2023.
- There are no public transport links within 200m of the venue.
- The venue has its own parking.
- A designated drop off point is not available.
- The most accessible entrance is the main entrance.
- There is step free access at this entrance.
- This entrance has more than one set of double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- There is not a designated safe place which can be used by people who may feel scared or at risk.
- Accessible toilet facilities are available.
- Step-free ambulant toilet facilities are not available.
- Step-free standard toilet facilities are available.
- Baby change facilities are available.
- Left hand transfer accessible toilet facilities can be found at the rear left of the store, near Home.
- Female and male standard toilet facilities can be found at the rear left of the store, near Home.
- Baby changing facilities can be found within the accessible toilet, at the rear left of the store near Home.
Getting Help and Assistance
- Click + Collect is available at this store.
- The Click + Collect point is located to the right as you enter.
- The following are available to borrow: wheelchairs.
- The types of trolley available at this store include: standard, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden), flat-bed and wheeled basket.
- An assistance dog toilet or toileting area is not available at the store.
- Water bowls for assistance dogs are available.
Public Transport
- Please click here for opening times and directions to this store.
- There is not a bus stop within approximately 150m of the venue.
- The nearest bus stop is located on Church Road.
- The nearest train station is Whiteabbey.
- For more information on Whiteabbey Station please click here (opens new tab).
Parking
- The store has shared parking facilities which do not need to be booked in advance.
- Blue Badge parking is available.
- Blue Badge parking is clearly marked and signed.
- The nearest designated Blue Badge parking bay is approximately 25m from the main entrance.
- The car park is free for all users.
- Parent and Child bays are clearly marked and signed.
- There are no Load and Go parking spaces available.
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Parking
View
- The car park is located at the front of the store.
- The car park type is open air/surface.
- The car park surface is tarmac.
- Parking spaces are provided on a first come first serve basis.
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Blue Badge Parking
View
- There are 6 Blue Badge parking bays.
- The dimensions of the Blue Badge bays are 255cm x 490cm.
- There is a hatched zone on both sides but not to the rear.
- The hatched zone is at least 120cm.
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Access from the Car Park
View
- The entrance is clearly visible from the car park.
- Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.
Approach (Main Entrance)
- The surface of the approach is tarmac and block paving.
- There are bollards on the approach which have a minimum width of 100cm and are 88cm high.
- The bollards have a visual identification band and contrast visually with the paving.
- There is step-free access on approach.
Entrance (Main)
- This information is for the entrance located at the front of the building, to the left.
- The entrance area/door is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is step-free access at this entrance.
- There are double automatic doors which open by sliding.
- The width of the opening is 188cm.
- There is a second set of doors.
- There are double automatic doors which open by sliding.
- The width of the opening is 190cm.
- There are security barriers immediately beyond the entrance.
Approach (TradePoint Entrance)
- The surface of the approach is concrete.
- There are bollards on the approach which have a minimum width of 113cm and are 66cm high.
- The bollards do not contrast visually with the paving.
- There is step-free access on approach.
Entrance (TradePoint)
- This information is for the entrance located at the right hand side of the building.
- The entrance area/door is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- A colleague is available at this entrance to assist customers.
- There is step-free access at this entrance.
- There are double automatic doors which open by sliding.
- The width of the opening is 190cm.
- There are security barriers immediately beyond the entrance.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are varied.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- Some flooring in the shop is smooth and even.
- The flooring surface is not smooth and even due to carpet.
- The majority of aisle widths are 150cm+.
- Access throughout the shop is unobstructed.
- There is poor colour contrast between the shelving and floor in the majority of walkways.
- There is a mixture of seating with and without armrests throughout the shop.
- There is background noise in the shop.
Area (Garden Centre)
- The area is internal and external.
- This area can be found to the left of the store.
- There are double automatic doors which open by sliding to access this area from the shop.
- The width of the door opening is 179cm.
- There is step-free access throughout the area.
- The lighting levels in this area are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The majority of aisle widths are 150cm+.
- There is poor colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the area.
Planning Area (Kitchens and Bathrooms)
- The planning area is located towards the rear right of the store.
- There is step-free access to the planning area.
- The lighting levels in the planning area are good.
- The distance between the floor and the lowest desk is 73cm.
- The distance between the floor and the highest desk is 102cm.
- The standard height for desks is 102cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There are high stools and some chairs without armrests.
- There is sufficient space for a wheelchair user to use the planning area.
Counter (Collections)
- The counter is located to the right as you enter, beyond the checkouts.
- The counter is approximately 55m from the main entrance.
- Clear signage for the counter is visible from the entrance.
- There is step-free access to the counter.
- The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The lighting levels at the counter are good.
- The counter is 106cm high.
- The counter for seated users is 83cm high.
- There is sufficient space to write or sign documents on the counter.
- The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
- There is an assistance button which is 121cm from the floor.
- The counter does not have a hearing assistance system.
Counter (Paint Mixing)
- The counter is located towards the rear left of the store.
- The counter is approximately 50m from the main entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 105cm high.
- The counter does not have a hearing assistance system.
Counter (Timber Cutting)
- The counter is located to the rear right of the store.
- The counter is approximately 155m from the main entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 101cm high.
- There is an assistance button which is 115cm from the floor.
- The counter does not have a hearing assistance system.
Counter (TradePoint)
- The counter is located to the left as you enter via the TradePoint entrance.
- The counter is approximately 5m from the TradePoint entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The lighting levels at the counter are good.
- The counter is 107cm high.
- The counter for seated users is 92cm high.
- There is sufficient space to write or sign documents on the counter.
- The counter does not have a hearing assistance system.
Checkouts
- The checkout area is located at the front of the store, to the right as you enter via the main entrance.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are good.
- The store has: staffed checkouts and self-service checkouts.
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Staffed Checkout(s)
View
- The checkout is 102cm high.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
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Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkouts vary between 82cm and 166cm.
- The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Accessible Toilet (Left Hand Transfer)
- This accessible toilet is located to the rear left of the store, near Home.
- This accessible toilet is approximately 80m from the main entrance.
- There is step-free access into the accessible toilet.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- There is a manual door which opens outwards and has a good colour contrast.
- The width of the accessible toilet door opening is 84cm.
- The door has a lever twist lock.
- No key is required for the accessible toilet.
- The dimensions of the cubicle are 188cm x 256cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the toilet but it is obstructed.
- The lateral transfer space is 110cm (from the side of the toilet pan to the wall).
- There is a lever flush on the transfer side.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a backrest to lean back against.
- The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
- The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
- The height of the toilet roll holder is 106cm.
- The following grab rails are available: a horizontal grab rail on the non transfer side, a horizontal grab rail on the door, a vertical rail on the left side of the wash basin and a vertical grab rail on the transfer side.
- There is a dropdown rail on the transfer side.
- The following have a good colour contrast with their surroundings: all grab rails, the dropdown rail, the toilet roll holder and the hand dryer.
- The following have a less clear colour contrast with their surroundings: the internal door, the floor and the toilet seat.
- There is a pull cord emergency alarm at a recommended height.
- The height of the wash basin is 74cm.
- The wash basin tap type is lever mixer.
- The height of the soap dispenser is 94cm.
- The height of the hand dryer is 94cm.
- There is not a shelf.
- The cubicle also has: a waste bin with lid, a sanitary bin and a nappy/incontinence items bin.
- The cubicle does not have a full length mirror and coat hooks.
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Baby Changing Facilities
View
- There is a flip down baby change table available at a height of 87cm.
Standard Toilet
- This toilet is located to the rear left of the store, near Home.
- This toilet is approximately 80m from the main entrance.
- There is step-free access into the toilet.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- The male and female standard toilets were surveyed.
- The colour contrast between the external toilet door and wall is good for both female and male.
- The wash basin tap type is lever mixer.
Exit
- This information is for the exit located beyond the checkouts.
- The exit area/door is clearly signed.
- There are security barriers before the exit.
- A colleague is available at this exit to assist customers.
- There is step-free access at this exit.
- There are double automatic doors which opens by sliding.
- The width of the opening is 197cm.
- There is a second set of doors.
- The second set of doors is an open exit.
- The width of the opening is 290cm.
- There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
- There are bollards with good colour contrast and a visual identification band beyond the exit.
- The minimum width between the bollards is 109cm.