You are on Summary. Skip to the next section.

Summary

• This guide was created in November 2022.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the Main entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter, the paint mixing counter and the Trade Point counter.
• Accessible toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found at the rear of the store.
• Female and male standard toilet facilities can be found at the rear of the store.
• Baby changing facilities can be found within the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter the store.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Middle Engine Lane.
• The nearest train station is Manors.
• For more information on Northern Rail services please click here (opens new tab).
• The nearest underground/overground station is Howdon.

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 20m from the entrance.
• The car park is free for all users.
• Clearly marked parent and child parking bays are.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located directly in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs and tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 184cm and are 80cm high.
• The bollards have an visual identification band which contrasts with.
• There is step-free access on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located to the left hand side of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high colour contrast and a visual identification band in front of the entrance.
• The minimum width between the bollards is 186cm.
• There are double automatic doors.
• The width of the opening is 188cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 190cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.
• The minimum width between the barriers is 198cm.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the far right hand side of the main building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are double automatic doors.
• The width of the opening is 138cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 250cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

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• Comments View
  • There is an assistance call button located in the lighting area at a height of 120cm.

You are on Area (Outdoor Garden Centre). Skip to the next section.

Area (Outdoor Garden Centre)

• The area is external.
• This area can be found to the left as you enter the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 210cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Garden Centre internal). Skip to the next section.

Area (Garden Centre internal)

• The area is internal.
• This area can be found to the left as you enter the store.
• There are no doors at this entrance to access this area from the shop.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Area (Builders Yard). Skip to the next section.

Area (Builders Yard)

• The area is external.
• This area can be found to the far right hand side of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 270cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

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• Comments View
  • There is an additional entry door to the Builders Yard located to the right. This door is a double automatic door that measures 232cm wide.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located at the rear right of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are varied.
• The distance between the floor and the lowest desk is 74cm.
• The distance between the floor and the highest desk is 98cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located at the rear left of the store.
• This accessible toilet is approximately 70m from the entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 80cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 195cm x 245cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 133cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a backrest to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 90cm.
• The following grab rails are available: vertical grab rails on both sides of the wash basin, a horizontal grab rail on the door, a vertical grab rail on the transfer side and a vertical grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the internal door, some grab rails, the hand dryer, the toilet roll holder and the floor.
• The following have a less clear colour contrast with their surroundings: some grab rails, the toilet seat and the dropdown rail.
• There is a pull cord emergency alarm but it was tied up at the time of the survey.
• The height of the wash basin is 77cm.
• The wash basin tap type is twist turn mixer.
• The height of the soap dispenser is 100cm.
• The height of the hand dryer is 95cm.
• The coat hooks for standing users are at the recommended height.
• The cubicle also has: a waste bin with lid, a full length mirror, a shelf suitable for stoma users and a nappy/incontinence items bin.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 90cm.

You are on Standard Toilet (Female and Male). Skip to the next section.

Standard Toilet (Female and Male)

• This toilet is located to the rear left of the store .
• This toilet is approximately 70m from the entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is twist/turn.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store.
• The counter is approximately 50m from the entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter the store.
• The counter is approximately 12m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 100cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located to far rear right of the store.
• The counter is approximately 80m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are low.
• The counter is 88cm high.
• The counter does not have a hearing assistance system.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the right hand side of the front of the building.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 194cm.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors.
• The width of the opening is 212cm.
• There is a second set of doors.
• The width of the opening is 250cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located Immediately in front as you enter via the TradePoint entrance.
• The counter is approximately 4m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are low.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the right as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 126cm and 146cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.