You are on Summary. Skip to the next section.

Summary

• This guide was created in December 2025.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found in the rear right corner of the store.
• Female and male standard toilet facilities can be found in the rear right corner of the store.
• Baby changing facilities can be found within the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a collection point available at this store.
• The collection point is located at the front and in the centre of the store.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• Documents/information can be provided in: large print.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located along Boundary Road.
• The nearest train station is Norwich.
• For more information on Norwich train station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 20m from the store entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• Clearly marked and signed parent and child parking bays are available.

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• Parking View
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 229cm x 462cm.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with flush tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 133cm and are 80cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located on the right side of the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient .
• There are double automatic doors which open by sliding.
• The width of the opening is 230cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 207cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 161cm.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located on the far left side of the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are bollards with high visual contrast but no visual identification band in front of the entrance.
• The minimum width between the bollards is 232cm.
• There is step-free access at this entrance.
• There is a slope with a slight gradient .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 233cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 363cm.

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• Comments View
  • This entrance can also be used as an exit.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are over 150cm wide.
• Access throughout the shop is unobstructed.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found on the right side of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 188cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in all areas.
• There is no (or very little) background noise in the area.

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• Comments View
  • There is an alternate entrance to the garden centre located in the front right corner of the sotre. This opens automatically and is 265cm wide.
  • There is a slight slope beyond this entrance.
  • The internal areas and external area of the garden centre is connected via an automatic entrance that is 210cm wide.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is external.
• This area can be found in the rear left corner of the store.
• There are double automatic doors which is permanently held open to access this area from the shop.
• There are bollards at these doors with a minimum width between them of 299cm.
• The width of the door opening is 267cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in all areas.
• There is no (or very little) background noise in the area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located at the front and in the centre of the store.
• The counter is approximately 40m from the store entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 83cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre and on the right side of the store.
• The counter is approximately 35m from the store entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located in the rear left corner of the store.
• The counter is approximately 105m from the store entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 100cm high.
• The counter does not have a hearing assistance system.

You are on Planning Area (Design Centre). Skip to the next section.

Planning Area (Design Centre)

• The planning area is located in the centre of the store.
• There is step-free access to the planning area.
• There is not a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 82cm.
• The distance between the floor and the highest desk is 103cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front and in the centre of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 102cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 65cm and 146cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located in the front left corner of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The checkout is 108cm high.
  • The checkout for seated users is 72cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
  • The checkout on the left side is 92cm high.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• This accessible toilet is located in the rear right corner of the store.
• This accessible toilet is approximately 100m from the store entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 211cm x 241cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 72cm (from the side of the toilet pan to the wall).
• There is a push button flush on top of the cistern.
• The height of the toilet seat above floor level is 43cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the hand dryer.
• The height of the toilet roll holder is 103cm.
• The following grab rails are available: a horizontal grab rail on the door, a vertical grab rail on the transfer side, a vertical grab rail on the non transfer side and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the internal door, the hand dryer, the floor, the toilet roll holder and some grab rails.
• The following have a less clear visual contrast with their surroundings: some grab rails, the dropdown rail and the toilet seat.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the hand dryer is 89cm.
• There is not a shelf.
• The cubicle also has: a full length mirror and a nappy/incontinence items bin.
• The cubicle does not have coat hooks.

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• Baby Changing Facilities View
  • There is a fixed baby change table available at a height of 105cm.
• Comments View
  • The wash basin that is beside the baby change counter is 82cm high and the soap dispenser is 120cm high.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located in the rear right corner of the store.
• This toilet is approximately 100m from the store entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male standard toilet was surveyed.
• There is also a female toilet in the same location.
• The visual contrast between the external toilet door and wall is medium for both female and male.
• The wash basin tap type is push.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front and in the centre of the store, beside the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 159cm.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 147cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• The width of the opening is 248cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high visual contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 133cm.