Access Guide

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Summary

This guide was created in August 2023.
There are public transport links within 200m of the venue.
The venue does not have its own parking.
The most accessible entrance is the main entrance.
There is step free access at this entrance.
This entrance has double doors.
The doors are automatic.
There is step-free access throughout the building.
There is not a designated safe place which can be used by people who may feel scared or at risk.
Accessible toilet facilities are not available.
Step-free ambulant toilet facilities are not available.
Step-free standard toilet facilities are not available.
Baby change facilities are not available.

Click + Collect is available at any counter.
The Click + Collect point is located to the right as you enter the store.
There is a collection point available at this store.
The collection point is located to the right as you enter the store.
The following are available to borrow: wheelchairs.
The types of trolley available at this store include: shallow (garden) and wheeled basket.
Documents/information can be provided in: large print on request.
An assistance dog toilet or toileting area is not available at the store.
Water bowls for assistance dogs are available.

This information is for the entrance located at the front of the store on Green Lanes.
The entrance area/door is clearly signed.
There is not a canopy or recess which provides weather protection at this entrance.
There is a dark mat or floor marking at this entrance that might be perceived as a hole.
There is step-free access at this entrance.
There are security barriers immediately beyond the entrance.

There is step-free access throughout the shop.
The lighting levels in the shop are varied.
Wayfinding signage is provided.
The colour, design and typeface of signs is consistent throughout the shop.
All flooring in the shop is smooth and even.
The majority of aisle widths are not 150cm+.
Access throughout the shop is not unobstructed.
There is high visual contrast between the shelving and floor in the majority of walkways.
There is a browse and order point in the shop.
There is background noise in the shop.

The counter is located ahead as you enter the store next to checkouts.
The counter is approximately 15m from the entrance.
Clear signage for the counter is visible from the entrance.
There is step-free access to the counter.
The counter is placed in front of a patterned background.
The lighting levels at the counter are good.
The counter is 70cm high.
There is not sufficient space to write or sign documents on the counter.
The counter for seated users has insufficient space to write or sign documents and no clear knee recess.

Staffed Checkout(s) View
- The checkout is 70cm high.
- There is a clear knee recess beneath the staffed checkout for seated users.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
Self-Service Checkout(s) View
- The controls/screen heights for the self-service checkouts vary between 115cm and 150cm.
- The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.