You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2022.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter, the paint mixing counter and the Trade Point counter.
• Accessible toilet facilities are available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found to the rear left of the store.
• Female and male standard toilet facilities can be found to the rear left of the store.
• Baby changing facilities can be found within the accessible toilet to the rear left of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter, beyond the checkouts.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• Documents/information can be provided in: Braille on request, large print on request and different languages on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Gallowgate.
• The nearest train station is Duke Street.
• For more information on Duke Street Railway Station please click here (opens new tab).
• The nearest underground/overground station is St Enoch.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 25m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 4 hours, or 2 hours on Celtic Football Club home match days.
• Clearly marked and signed parent and child parking bays are.

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• Parking View
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 250cm x 520cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 118cm and are 75cm high.
• The bollards contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the building.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There is an open entrance.
• The width of the opening is 160cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 196cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.
• The minimum width between the barriers is 160cm.

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• Comments View
  • The automatic security gates are 176cm wide.

You are on Approach (TradePoint Entrance). Skip to the next section.

Approach (TradePoint Entrance)

• The surface of the approach is tarmac.
• There is step-free access on approach.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front of the building, to the right.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• The minimum width between the bollards is 294cm.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors.
• The width of the opening is 214cm.

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• Comments View
  • There is a slope with a very easy incline.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the left of the store.
• There are double manual doors to access this area from the shop.
• The width of the door opening is 113cm.
• There is step-free access throughout the area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is internal.
• This area can be found to the right of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 212cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Design Centre). Skip to the next section.

Planning Area (Design Centre)

• The planning area is located towards the centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 78cm.
• The distance between the floor and the highest desk is 102cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Other Floors. Skip to the next section.

Other Floors

• Travelators can be used to access other floors.

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• Travelator(s) View
  • The travelator is located ahead as you enter.
  • The travelators only go up.
  • The floors which are accessible by travelator are Ground and Mezzanine.
  • The foot and head of the travelator are clearly marked.
  • The lighting levels here are good.
• Comments View
  • There is a similar travellator for going down (as shown in photographs 5 and 6) although it was not in use at the time of survey.

You are on Lift. Skip to the next section.

Lift

• The lift is located to the rear left of the store and is not clearly visible from the entrance or signed.
• The lift is approximately 50m from the main entrance.
• The lift is a standard lift.
• A staff member does not need to be notified to use the lift.
• The floors which are accessible by this lift are Ground and Mezzanine.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 80cm.
• The dimensions of the lift are 153cm x 132cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located to the rear left of the store.
• This accessible toilet is approximately 70m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 85cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 103cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a backrest to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 94cm.
• The following grab rails are available: a horizontal grab rail on the door, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the non transfer side and a vertical grab rail on the transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the hand dryer, some grab rails and the internal door.
• The following have a less clear colour contrast with their surroundings: some grab rails, the dropdown rail, the floor and the toilet seat.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 81cm.
• The height of the hand dryer is 96cm.
• The cubicle also has: a nappy/incontinence items bin and a sanitary bin.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 103cm.

You are on Standard Toilet (Female and Male). Skip to the next section.

Standard Toilet (Female and Male)

• This toilet is located to the rear left of the store.
• This toilet is approximately 65m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is medium for both female and male.
• The wash basin tap type is push.

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• Comments View
  • The taps in the male toilet are twist/turn.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter.
• The counter is approximately 45m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents .
• The counter does not have a hearing assistance system.
• There is a clear knee recess beneath the low/lowered section of the counter.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located towards the rear right of the store.
• The counter is approximately 60m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• There is an assistance button which is 116cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located at the rear right of the store.
• The counter is approximately 145m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 82cm high.
• There is an assistance button which is 92cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the left as you enter.
• The counter is approximately 5m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 92cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 160cm.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors.
• The width of the opening is 184cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• The width of the opening is 290cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.

You are on Counter (Tool Hire - Speedy). Skip to the next section.

Counter (Tool Hire - Speedy)

• The counter is located to the right as you enter.
• The counter is approximately 110m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left as you enter.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 82cm and 144cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.