You are on Summary. Skip to the next section.

Summary

• This guide was created in September 2023.
• There are public transport links within 200m of the venue.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.
• Left hand transfer accessible toilet facilities can be found to the right front of the store as you enter.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter the store.
• There is a collection point available at this store.
• The collection point is located to the right as you enter the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, board carrier (A-frame) and flat-bed.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.
• A colleague trained in British Sign Language is available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Bourges Boulevard (the A15).
• The nearest train station is Peterborough.
• For more information on London North Eastern Rail Services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 18m from the store entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• Clearly marked parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on one side and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs and tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 112cm and are 100cm high.
• The bollards have an visual identification band which contrasts with.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located to the left hand side of the building.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is step-free access at this entrance.
• There is an open entrance which is permanently open.
• The width of the opening is 250cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 265cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the left of the store entrance.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 240cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (TradePoint). Skip to the next section.

Area (TradePoint)

• The area is internal.
• This area can be found to the left of main store entrance.
• There to access this area from the shop.
• There is step-free access throughout the majority of the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Builders Yard). Skip to the next section.

Area (Builders Yard)

• The area is internal and external.
• This area can be found to the far left after the main store entrance.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 220cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the far left as you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 190cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located to the rear centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 72cm.
• The distance between the floor and the highest desk is 90cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats with armrests on both sides.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead as you enter the store.
• The counter is approximately 30m from the store entrance.
• Clear signage for the counter is not visible from the lift.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 77cm high.
• There is an assistance button which is 87cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter the store.
• The counter is approximately 3m from the store entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the left as you enter the TradePoint entrance .
• The service is approximately 32m from the TradePoint entrance.
• Clear signage for the service is not visible from the lift.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 115cm from the floor.
• The service does not have a hearing assistance system.

You are on Checkouts (Pay and Returns). Skip to the next section.

Checkouts (Pay and Returns)

• The checkout area is located to the right as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are varied.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout is placed in front of a patterned background.
  • The checkout is 100cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located within the TradePoint area.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are varied.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The checkout is 107cm high.
  • The checkout for seated users is 92cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located to the right front of the store as you enter.
• This accessible toilet is approximately 50m from the store entrance.
• There is step-free access into the accessible toilet.
• There is written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a low colour contrast.
• The width of the accessible toilet door opening is 82cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 195cm x 230cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 133cm (from the side of the toilet pan to the wall).
• There is a push button flush.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 42cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 100cm.
• The following grab rails are available: a horizontal grab rail on the door, a vertical grab rail on the transfer side, vertical grab rails on both sides of the wash basin and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: all grab rails, the toilet roll holder, the floor, the hand dryer and the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the internal door and the toilet seat.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 79cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 90cm.
• The height of the hand dryer is 88cm.
• The cubicle also has: a full length mirror, a waste bin without lid and a sanitary bin.
• The cubicle does not have coat hooks.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 185cm.
• There is a second set of doors.
• The second set of doors is an open exit which is permanently open.
• The width of the opening is 250cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with low colour contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 137cm.