You are on Summary. Skip to the next section.

Summary

• This guide was created in September 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the only entrance.
• There is ramped/sloped access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found at the rear left of the store.
• Baby changing facilities can be found at the rear left of the store, within the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right from the entrance.
• There is a collection point available at this store.
• The collection point is located to the right from the entrance.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Brown Lennox Road.
• The nearest train station is Pontypridd.
• For more information on Pontypridd Station. please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 12m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• Clearly marked and signed parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front and left hand side of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 8 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 228cm x 505cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• A width of at least 150cm and There is a slope with a slight gradient .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 152cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 155cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.
• The minimum width between the barriers is 125cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the left from the entrance.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 176cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

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• Comments View
  • There is another similar entrance to the Garden Centre.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is external.
• This area can be found at the rear of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 270cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

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• Comments View
  • There is a steep slope after the doors.

You are on Planning Area (Design Centre). Skip to the next section.

Planning Area (Design Centre)

• The planning area is located at the centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 104cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead from the entrance.
• The counter is approximately 30m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 104cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 85cm from the floor.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right from the entrance.
• The counter is approximately 13m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 104cm high.
• The counter for seated users is 82cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• There is an assistance button which is 120cm from the floor.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the right from the entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 103cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 112cm and 152cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located at the rear left of the store.
• This accessible toilet is approximately 55m from the entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 80cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 156cm x 184cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 158cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• The height of the toilet seat above floor level is 45cm.
• The toilet has a backrest and a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: the hand dryer.
• The height of the toilet roll holder is 88cm.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the door, a horizontal grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the toilet roll holder, the dropdown rail, the toilet seat, the floor, all grab rails, the hand dryer and the internal door.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 92cm.
• The height of the hand dryer is 95cm.
• There is not a shelf.
• The cubicle also has: a full length mirror, a waste bin without lid, a sanitary bin and a nappy/incontinence items bin.
• The cubicle does not have coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 103cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the right from the entrance.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a slope with a slight gradient and a width of at least 150cm .
• The slope does not have handrails.
• There are double automatic doors which open away from you.
• The width of the opening is 151cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open away from you.
• The width of the opening is 151cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.