You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2025.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk .
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the right of the store after you enter, just before the café.
• Left hand transfer accessible toilet facilities can be found to the right of the store after you enter, just before the café.
• Baby changing facilities can be found to the right of the store after you enter, just before the café, in the accessible toilet with left hand transfer space.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a collection point available at this store.
• The collection point is located to the centre left after you enter the store.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, board carrier (A-frame) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Willis Way.
• The nearest train station is Poole.
• For more information on Poole Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 10m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 2 hours.
• Clearly marked parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 254cm x 492cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 220cm and are 91cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front right side of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high visual contrast and a visual identification band in front of the entrance.
• There is ramped/sloped access at this entrance.
• There is a slope with a steep gradient and a width of at least 150cm .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 209cm.
• There is a second set of doors.
• There are double automatic doors which are permanently open.
• The width of the opening is 196cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Approach (Trade Point Entrance). Skip to the next section.

Approach (Trade Point Entrance)

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 140cm and are 91cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is ramped/sloped access on approach.
• There is a slope with a steep gradient and a width of at least 150cm on approach.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the left as you face the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which is permanently open.
• The width of the opening is 275cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 236cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Eating and Drinking (Coffee Society). Skip to the next section.

Eating and Drinking (Coffee Society)

• This is a café which serves hot and cold meals and snacks.
• There is step-free access.
• There is a counter where food and drink can be ordered and staff can provide assistance.
• Menu types include: written wall menus.
• Menus are easy to read.
• The following are available here: drinking straws, takeaway cups and takeaway cutlery.
• Lighting levels are low here.
• There is background noise here.
• There is not a hearing assistance system.
• There is a low level counter at the recommended height for wheelchair users.
• The seating area has: room for a wheelchair user, tables which are accessible to wheelchair users, chairs without armrests, armchairs and coffee tables.
• The seating area does not have: a priority table.
• There are some tables which are at a recommended height for wheelchair users.
• The following furniture is permanently fixed: some of the tables.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the centre right after you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 180cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.
• There is a second set of double automatic doors beyond the first set, which open by sliding to a width of 238cm.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is internal and external.
• This area can be found to the rear left after you enter the store.
• There are double automatic doors which opens by sliding to access this area from the shop.
• The width of the door opening is 210cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.
• There is a second set of doors which are double, open by sliding and 265cm wide.
  There is a slight ramp after the second set of doors with a handrail on the left going down.

You are on Planning Area (Kitchens). Skip to the next section.

Planning Area (Kitchens)

• The planning area is located to the centre left after you enter the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 81cm.
• The distance between the floor and the highest desk is 103cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Planning Area (Bathrooms). Skip to the next section.

Planning Area (Bathrooms)

• The planning area is located to the centre left after you enter the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 80cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the centre left after you enter the store.
• The counter is approximately 128m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• There is sufficient space to write or sign documents on the counter.
• There is an assistance button which is 121cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the left after you enter the store.
• The counter is approximately 10m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 122cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the left after you enter the store via the TradePoint entrance.
• The counter is approximately 4m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• The counter for seated users is 92cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess .
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the rear left after you enter the store.
• The service is approximately 155m from the main entrance.
• Clear signage for the service is visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 112cm from the floor.
• The service does not have a hearing assistance system.

You are on Service (Customer Help Point). Skip to the next section.

Service (Customer Help Point)

• The service is located in the centre of the store.
• The service is approximately 40m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• The service does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left after you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 95cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 133cm and 149cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located to the right of the store after you enter, before the cafe.
• This accessible toilet is approximately 40m from the main entrance.
• There is step-free access into the accessible toilet.
• There is pictorial signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 167cm x 229cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 105cm (from the side of the toilet pan to the wall).
• There is a push button flush in the centre of the cistern.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 117cm.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the internal door, all grab rails, the floor and the hand dryer.
• The following have a less clear visual contrast with their surroundings: the toilet seat and the toilet roll holder.
• There is no emergency alarm.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 103cm.
• The height of the hand dryer is 81cm.
• There is not a shelf.
• The coat hooks for standing users are at the recommended height.
• The coat hooks for seated users are not at the recommended height.
• The cubicle also has: a full length mirror, a waste bin with lid and a sanitary bin.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• This accessible toilet is located to the right of the store after you enter, before the café.
• This accessible toilet is approximately 40m from the main entrance.
• There is step-free access into the accessible toilet.
• There is pictorial signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 83cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 165cm x 229cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 103cm (from the side of the toilet pan to the wall).
• There is a push button flush in the centre of the cistern.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 45cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 116cm.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the internal door, all grab rails, the dropdown rail, the floor and the hand dryer.
• The following have a less clear visual contrast with their surroundings: the toilet seat and the toilet roll holder.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 73cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 104cm.
• The height of the hand dryer is 82cm.
• There is not a shelf.
• The cubicle also has: a waste bin with lid, a sanitary bin and a nappy/incontinence items bin.
• The cubicle does not have a mirror, a full length mirror and coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 91cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the left beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 184cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open away from you.
• The width of the opening is 207cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high visual contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 136cm.