You are on Summary. Skip to the next section.

Summary

• This guide was created in September 2025.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found at the rear of the store.
• Female and male standard toilet facilities can be found at the rear of the store.
• Baby changing facilities can be found within the accessible toilet, at the rear of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter via the first set of main entrance doors.
• There is a collection point available at this store.
• The collection point is located to the right as you enter via the first set of main entrance doors.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located in Northern Way.
• The nearest train station is Reading Green Park.
• For more information on Reading Green Park Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 10m from the main entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are available.
• There are no Load and Go parking spaces available.

Collapse all Expand all

• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is block paving.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 240cm x 480cm.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 160cm and are 95cm high.
• The bollards have an visual identification band which contrasts with.
• There is ramped/sloped access on approach.
• A width of at least 150cm and There is a ramp with a slight gradient on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient and a width of at least 150cm.
• There are double automatic doors which open by sliding.
• The width of the opening is 182cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 195cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (TradePoint Entrance). Skip to the next section.

Entrance (TradePoint Entrance)

• This information is for the entrance located at the front right of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient and a width of at least 150cm.
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 286cm.
• There are security barriers immediately beyond the entrance.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter via the first set of main entrance doors.
• The counter is approximately 3m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 82cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• The counter does not have a hearing assistance system.
• There is an additional identical desk to the right of this one.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are over 150cm wide.
• Access throughout the shop is unobstructed.
• There is high visual contrast between the shelving and floor in all walkways.
• There is background noise in the shop.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is external.
• This area can be found to the right from the main entrance.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 275cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The majority of aisle widths are over 150cm wide.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.
• There is a second similar entrance.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the left from the main entrance.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 214cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The majority of aisle widths are over 150cm wide.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.
• There is a second similar entrance.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the right from the main entrance.
• The counter is approximately 70m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead from the main entrance.
• The counter is approximately 16m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 116cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Customer Service). Skip to the next section.

Counter (Customer Service)

• The counter is located in the centre of the store.
• The counter is approximately 28m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 109cm high.
• There is sufficient space to write or sign documents on the counter.
• There is an assistance button which is 118cm from the floor.
• The counter does not have a hearing assistance system.

You are on Planning Area (Design Centre). Skip to the next section.

Planning Area (Design Centre)

• The planning area is located in the centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 79cm.
• The distance between the floor and the highest desk is 104cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 148cm from the floor.
• The service does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the right from the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

Collapse all Expand all

• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read .
  • The checkout is 103cm high.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 102cm and 152cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located at the rear of the store.
• This accessible toilet is approximately 46m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 184cm x 223cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 120cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 45cm.
• The toilet has a backrest to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 117cm.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the internal door, all grab rails, the dropdown rail, the floor, the toilet roll holder and the hand dryer.
• The following have a less clear visual contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 110cm.
• The height of the hand dryer is 100cm.
• There is not a shelf.
• The shelf is not positioned between 85cm and 105cm and has minimum dimensions of 12.5cm x 40cm.
• The cubicle also has: a waste bin with lid and a nappy/incontinence items bin.
• The cubicle does not have a full length mirror and coat hooks.

Collapse all Expand all

• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 86cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located at the rear of the store.
• This toilet is approximately 46m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male standard toilet was surveyed.
• There is also a female toilet in the same location.
• The visual contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is lever mixer.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the right from the main entrance.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers .
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 209cm.
• There is a second set of doors.
• The width of the opening is 251cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are two sets of identical exit doors after the first set of doors.