Access Guide
Summary
- This guide was created in July 2023.
- There are public transport links within 200m of the venue.
- The venue shares another venue's parking.
- A designated drop off point is not available.
- The most accessible entrance is the main entrance.
- There is step free access at this entrance.
- This entrance has double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- There is not a designated safe place which can be used by people who may feel scared or at risk.
- Accessible toilet facilities are not available.
- Step-free ambulant toilet facilities are not available.
- Step-free standard toilet facilities are not available.
- Baby change facilities are not available.
Public Transport
- Please click here for opening times and directions to this store.
- There is a bus stop within approximately 150m of the venue.
- The nearest bus stop is located in Clwyd Retail Park.
- The nearest train station is Rhyl.
- For more information on train services and timetables please click here (opens new tab).
Getting Help and Assistance
- Click + Collect is available at this store.
- The Click + Collect point is located at the collections counter.
- There is a collection point available at this store.
- The collection point is located at the collections counter.
- The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
- An assistance dog toilet or toileting area is not available at the store.
- Water bowls for assistance dogs are available.
- British Sign Language interpreters can be provided on request.
- Irish Sign Language interpreters can be provided on request.
Parking
- The store has shared parking facilities which do not need to be booked in advance.
- Blue Badge parking is available.
- Blue Badge parking is clearly marked and signed.
- The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
- The car park is free for all users.
- Clearly marked and signed parent and child parking bays are not.
- There are no Load and Go parking spaces available.
-
Parking
View
- The car park is located at the front of the store.
- The car park type is open air/surface.
- The car park surface is tarmac.
-
Blue Badge Parking
View
- There are 7 Blue Badge parking bays.
- The dimensions of the Blue Badge bays are 230cm x 470cm.
- There is a hatched zone on one side and to the rear.
- The hatched zone is at least 120cm.
- The dimensions of other designated Blue Badge parking bays vary in size.
-
Access from the Car Park
View
- The entrance is clearly visible from the car park.
- There is a road to cross with flush paving.
Approach (Main Entrance)
- The surface of the approach is tarmac and block paving.
- There are bollards on the approach which have a minimum width of 94cm and are 78cm high.
- The bollards have a visual identification band and contrast visually with the paving.
- There is step-free access on approach.
Entrance (Main Entrance)
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There are bollards with high colour contrast and a visual identification band in front of the entrance.
- The minimum width between the bollards is 94cm.
- A colleague is available at this entrance to assist customers.
- There is step-free access at this entrance.
- There are double automatic doors which open by sliding.
- The width of the opening is 170cm.
- There is a second set of doors.
- There are double automatic doors which open by sliding.
- The width of the opening is 180cm.
- There are automatic swing gates and security barriers immediately beyond the entrance.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are varied.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- All flooring in the shop is smooth and even.
- The majority of aisle widths are 150cm+.
- Access throughout the shop is unobstructed.
- There is high colour contrast between the shelving and floor throughout the shop.
- There is background noise in the shop.
Area (Garden Centre)
- The area is external.
- This area can be found at the rear of the store.
- There are double automatic doors which open by sliding to access this area from the shop.
- The width of the door opening is 152cm.
- There is step-free access throughout the area.
- The lighting levels in this area are varied.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The majority of aisle widths are 150cm+.
- There is high colour contrast between the shelving and floor in all areas.
- There is background noise in the area.
Planning Area (Kitchen & Bathroom)
- The planning area is located to the rear right hand corner of the store.
- There is step-free access to the planning area.
- The lighting levels in the planning area are varied.
- The distance between the floor and the lowest desk is 84cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There are seats which do not have armrests.
- There is sufficient space for a wheelchair user to use the planning area.
Counter (Collections)
- The counter is located beyond the main entrance to the left.
- The counter is approximately 29m from the main entrance.
- Clear signage for the counter is visible from the entrance.
- There is step-free access to the counter.
- The counter is placed in front of a patterned background.
- The lighting levels at the counter are varied.
- The counter is 95cm high.
- There is sufficient space to write or sign documents on the counter.
- There is an assistance button which is 83cm from the floor.
- The counter does not have a hearing assistance system.
Counter (Paint Mixing)
- The counter is located straight ahead to the right.
- The counter is approximately 26m from the main entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The counter is placed in front of a patterned background.
- The lighting levels at the counter are varied.
- The counter is 106cm high.
- The counter for seated users is 76cm high.
- There is an assistance button which is 113cm from the floor.
- The counter does not have a hearing assistance system.
Checkouts
- The checkout area is located beyond the main entrance to the left.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are varied.
- The store has: staffed checkouts and self-service checkouts.
-
Staffed Checkout(s)
View
- The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The checkout is 100cm high.
- The checkout for seated users is 100cm high.
- There is not a clear knee recess beneath the staffed checkout for seated users.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
-
Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkouts vary between 64cm and 150cm.
- The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Checkouts (TradePoint)
- The checkout area is located beyond the main entrance to the left.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are varied.
- The store has: staffed checkouts.
-
Staffed Checkout(s)
View
- The staffed checkout is placed in front of a patterned background.
- The checkout is 106cm high.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
Accessible Toilet
- There is no accessible toilet in this store.
Standard Toilet
- There is no standard toilet.
Exit
- This information is for the exit located at the rear of the checkouts.
- The exit area/door is clearly signed.
- There are security barriers before the exit.
- A colleague is available at this exit to assist customers.
- There is step-free access at this exit.
- There are double automatic doors which open by sliding.
- The width of the opening is 170cm.
- There is a second set of doors.
- The second set of doors are double automatic doors which open by sliding.
- The width of the opening is 170cm.
- There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
- There are bollards with high colour contrast and a visual identification band beyond the exit.