You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• The most accessible entrance is the main store entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are not available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest train station is Harold Wood.
• For more information on National Rail services please click here (opens new tab).
• The nearest underground/overground station is Harold Wood.
• For more information on TfL underground services please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located To the right as you enter the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 15m from the entrance.
• Parking charges apply after a limited time.
• Free parking for all users is limited to 3 hours.
• Clearly marked parent and child parking bays are.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs, but no tactile paving.
• Paying View
  • There are clear to read payment terms signs which do not state if charges apply to Blue Badge holders.
  • Payment signs are located throughout the car park.
  • Payment for parking charges is made over the phone and via an app/online.
  • You can pay by phone by scanning QR codes displayed throughout the car park or by downloading the Yourparkingspace app.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the left hand side of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is step-free access at this entrance.
• There is an open entrance which is permanently open.
• The width of the opening is 220cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 230cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the right of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is an open entrance.
• The width of the opening is 355cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 175cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is a browse and order point in the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal.
• This area can be found to the left as you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 220cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

You are on Area (External Garden Centre). Skip to the next section.

Area (External Garden Centre)

• The area is external.
• This area can be found off of the internal Garden Centre area.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 200cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are not 150cm+.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

You are on Area (TradePoint). Skip to the next section.

Area (TradePoint)

• The area is internal.
• This area can be found immediately inside the TradePoint entrance.
• There are no doors at this entrance to access this area from the shop.
• There is step-free access throughout the.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is a browse and order point in the area.
• There is background noise in the area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store.
• The counter is approximately 30m from the entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.
• There are high stools at the counter.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the rear right of the store.
• The service is approximately 65m from the main store entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• The service does not have a hearing assistance system.

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• Comments View
  • The assistance bell is currently broken and out of action 20/7/23.

You are on Planning Area (Bathroom and Kitchen Design). Skip to the next section.

Planning Area (Bathroom and Kitchen Design)

• The planning area is located In the centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 100cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools only.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the left as you enter the store.
• The counter is approximately 20m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 83cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has a clear knee recess .
• The counter does not have a hearing assistance system.

You are on Area (Builders Yard). Skip to the next section.

Area (Builders Yard)

• The area is internal.
• This area can be found to the far right hand side of the store.
• There are double manual doors which open by sliding to access this area from the shop.
• The width of the door opening is 210cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

You are on Checkouts (and Returns). Skip to the next section.

Checkouts (and Returns)

• The checkout area is located to the right as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 112cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located to the front right hand side of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: a staffed checkout.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 107cm high.
  • The checkout for seated users is 95cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit (Main Store). Skip to the next section.

Exit (Main Store)

• This information is for the exit located to the far right of the store.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 205cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• The width of the opening is 225cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.