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B&Q Salisbury

Southampton Road, Salisbury, Wiltshire, SP1 2LE

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Access Guide

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Summary

  • This guide was created in July 2023.
  • There are no public transport links within 200m of the venue.
  • The venue has its own parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are available.
  • Right hand transfer accessible toilet facilities can be found at the far right of the store.
  • Shared standard toilet facilities can be found at the far right of the store.
  • Baby changing facilities can be found at the far right of the store.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located through the main entrance and then on the left.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
  • Documents/information can be provided in: Braille on request, large print on request, Makaton on request and audio on request.
  • Water bowls for assistance dogs are available.

Public Transport

Parking

  • The store has its own parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Markings for Blue Badge parking are faded.
  • The nearest designated Blue Badge parking bay is approximately 34m from the main entrance.
  • The car park is free for all users.
  • Clearly marked and signed parent and child parking bays are available.
  • Parking View
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • The car park surface is block paving.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are 6 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 220cm x 480cm.
    • There is a hatched zone on one side and to the rear.
    • The hatched zone is at least 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.
    • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

Entrance (Main)

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is step-free access at this entrance.
  • There are double automatic doors which opens by sliding.
  • The width of the opening is 148cm.
  • There is a second set of doors.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 149cm.
  • There are security barriers immediately beyond the entrance.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The flooring has a very shiny finish which may cause glare or look slippery to some people.
  • Access throughout the shop is unobstructed.
  • There is high visual contrast between the shelving and floor throughout the shop.
  • There is background noise in the shop.

Area (External Garden Centre)

  • The area is external.
  • This area can be found through the main entrance and then to the right of the store.
  • There are double automatic doors which are permanently held open to access this area from the shop.
  • The width of the door opening is 152cm.
  • There is step-free access throughout the area.
  • The lighting levels in this area are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The majority of aisle widths are 150cm+.
  • There is high visual contrast between the shelving and floor in all areas.
  • There is no (or very little) background noise in the area.

Planning Area (Kitchens)

  • The planning area is located through the main entrance, then straight ahead towards the rear of the store.
  • There is step-free access to the planning area.
  • There is not a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 74cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Paint Mixing)

  • The counter is located through the main entrance, and then left in the middle of the store.
  • The counter is approximately 40m from the main entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 105cm high.
  • The counter for seated users is 76cm high.
  • There is an assistance button which is 107cm from the floor.
  • The counter does not have a hearing assistance system.

Counter (Collections)

  • The counter is located through the entrance and to the left of the store.
  • The counter is approximately 25m from the main entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 107cm high.
  • There is sufficient space to write or sign documents on the counter.
  • The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
  • There is an assistance button which is 120cm from the floor.
  • The counter does not have a hearing assistance system.

Checkouts

  • The checkout area is located through the main entrance and to the left.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: staffed checkouts and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 101cm high.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 95cm and 145cm.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Toilet with Adaptations (Right Hand Transfer)

  • This accessible toilet is located through the main entrance and then to the far right of the store.
  • This accessible toilet is approximately 60m from the main entrance.
  • There is step-free access into the accessible toilet.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • There is a manual door which opens outwards and has a high visual contrast.
  • The width of the accessible toilet door opening is 81cm.
  • The door has a locking handle.
  • No key is required for the accessible toilet.
  • The dimensions of the cubicle are 130cm x 330cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the toilet but it is obstructed.
  • The lateral transfer space is 62cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
  • The following fixtures cannot be reached from the toilet seat: the hand dryer.
  • The height of the toilet roll holder is 118cm.
  • The following grab rails are available: vertical grab rails on both sides of the wash basin, a vertical grab rail on the transfer side and a horizontal grab rail on the door.
  • There is a dropdown rail on the transfer side.
  • The following have a high visual contrast with their surroundings: the internal door, the toilet roll holder, the floor, the toilet seat, the dropdown rail, the hand dryer and all grab rails.
  • There is a pull cord emergency alarm at a recommended height.
  • The height of the wash basin is 72cm.
  • The wash basin tap type is lever mixer.
  • The height of the soap dispenser is 120cm.
  • The height of the hand dryer is 98cm.
  • There is not a shelf.
  • The coat hooks for standing users are not at the recommended height.
  • The cubicle also has: a waste bin with lid and a sanitary bin.
  • The cubicle does not have a mirror.

Standard Toilet

  • There is no standard toilet, but the accessible toilet can be used by everyone.

Exit

  • This information is for the exit located immediately to the left of the main entrance.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors which opens away from you.
  • The width of the opening is 150cm.
  • There is a second set of doors.
  • The second set of doors are double automatic doors which open away from you.
  • The width of the opening is 150cm.
  • There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.