You are on Summary. Skip to the next section.

Summary

• This guide was created in November 2022.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter and the paint mixing counter.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.
• Left hand transfer accessible toilet facilities can be found on the far right of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the front of the store on the left.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• Documents/information can be provided in: large print and different languages on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Edgehill Road.
• The nearest bus stop is 0.3 miles from the store.
• The nearest train station is Scarborough.
• For more information on Scarborough Train Station please click here (opens new tab).
• The nearest train station is 1.6 miles away from the store.

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 11m from the entrance.
• The car park is free for all users.
• Clearly marked parent and child parking bays are not.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
• Blue Badge Parking View
  • There are 2 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 350cm x 440cm.
  • There is no hatched zone.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with flush tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park and a marked car park crossing point.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is concrete and tarmac.
• There are bollards on the approach which have a minimum width of 133cm and are 85cm high.
• The bollards do not contrast visually with the tarmac.
• There is step-free access on approach.
• There is a slope with a slight gradient on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with low colour contrast and no visual identification band in front of the entrance.
• The minimum width between the bollards is 133cm.
• There is ramped/sloped access at this entrance.
• There is a slope with a steep gradient and a width of at least 150cm .
• There are double automatic doors.
• The width of the opening is 150cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 150cm.
• There are automatic swing gates immediately beyond the entrance.
• The minimum width between the barriers is 140cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found on the right of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 135cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven paving/tiles.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Ramp or Slope (Garden Centre). Skip to the next section.

Ramp or Slope (Garden Centre)

• There is a ramp/slope located immediately beyond the entrance to the garden centre.
• There is a slope with a slight gradient and and a width of at least 150cm .

You are on Planning Area. Skip to the next section.

Planning Area

• The planning area is located towards the rear of the store on the left.
• There is step-free access to the planning area.
• There is not a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 78cm.
• The distance between the floor and the highest desk is 85cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located on the far right of the store.
• This accessible toilet is approximately 29m from the entrance.
• There is step-free access into the accessible toilet.
• There is written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 80cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 140cm x 250cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 79cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 94cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the door and a vertical grab rail on the transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: all grab rails, the toilet seat, the toilet roll holder, the floor, the dropdown rail, the internal door and the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 92cm.
• The height of the hand dryer is 80cm.
• The coat hooks for seated users are at the recommended height.
• The coat hooks for standing users are not at the recommended height.
• The cubicle also has: a full length mirror, a waste bin without lid, a sanitary bin and a waste bin with lid.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located on the left as you enter the store.
• The counter is approximately 15m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 83cm high.
• There is sufficient space to write or sign documents on the counter.
• There is an assistance button which is 114cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located towards the middle left of the store near Aisle 6.
• The counter is approximately 30m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 83cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 127cm and 149cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front of the store.
• The exit area/door is not clearly signed.
• There is step-free access at this exit.
• There are double automatic doors which are permanently open.
• The width of the opening is 160cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which opens away from you.
• The width of the opening is 160cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with low colour contrast and no visual identification band beyond the exit.
• The minimum width between the bollards is 133cm.