You are on Summary. Skip to the next section.

Summary

• This guide was created in November 2022.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building via lift.
• There is a hearing assistance system at the tills, the customer service counter, the paint mixing counter and the Trade Point counter.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the left after entrance.
• Female and male standard toilet facilities can be found to the left after entrance.
• Baby changing facilities can be found in the Parent and Baby room to the left after entrance.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the left after you enter the store.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Scotswood Road.
• The nearest train station is Blaydon.
• For more information on Northern Rail services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 20m from the entrance.
• The car park is free for all users.

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• Parking View
  • The car park is located directly in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
  • Trade Point has its own dedicated parking area to the left of the store.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs and tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 360cm and are 105cm high.
• The bollards contrast visually with the tarmac.
• There is ramped/sloped access on approach.
• There is a ramp with a slight gradient on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front if the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is ramped/sloped access at this entrance.
• A width of at least 150cm and There is a slope with a slight gradient .
• There are double automatic doors.
• The width of the opening is 158cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 154cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 165cm.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the far left of main building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are bollards with high colour contrast but no visual identification band in front of the entrance.
• The minimum width between the bollards is 180cm.
• There is step-free access at this entrance.
• There are double automatic doors.
• The width of the opening is 168cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 270cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is low colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre internal). Skip to the next section.

Area (Garden Centre internal)

• The area is internal.
• This area can be found to the far right hand side of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 237cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

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• Comments View
  • There are automatic double doors that lead from internal Garden Centre to the external Garden area. These doors are 219cm wide.

You are on Area (Garden Centre external). Skip to the next section.

Area (Garden Centre external)

• The area is external.
• This area can be found to the far left of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 123cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Area (Builders Yard). Skip to the next section.

Area (Builders Yard)

• The area is external.
• This area can be found to the rear left of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 275cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located on the First floor.
• There is step-free access to the planning area, via lift.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 70cm.
• The distance between the floor and the highest desk is 87cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Other Floors (Home, Kitchens and Bathrooms). Skip to the next section.

Other Floors (Home, Kitchens and Bathrooms)

• Travelators can be used to access other floors.

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• Travelator(s) View
  • The travelator is located directly ahead as you enter the store.
  • The travelators go both up and down.
  • The floors which are accessible by travelator are G,1.
  • The foot and head of the travelator are clearly marked.
  • The lighting levels here are low to moderate.

You are on Lift. Skip to the next section.

Lift

• The lift is located to the far right of the store and is clearly signed.
• The lift is approximately 70m from the entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G,1.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 87cm.
• The dimensions of the lift are 105cm x 144cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located to the left as you enter the store.
• This accessible toilet is approximately 20m from the entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 148cm x 172cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 77cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 40cm.
• The toilet has a backrest to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 92cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side, a vertical rail on the right side of the wash basin and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: all grab rails, the dropdown rail, the internal door and the floor.
• The following have a less clear colour contrast with their surroundings: the toilet seat, the hand dryer and the toilet roll holder.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 100cm.
• The height of the hand dryer is 100cm.
• The cubicle also has: a sanitary bin and a shelf suitable for stoma users.

You are on Standard Toilet (Female and Male). Skip to the next section.

Standard Toilet (Female and Male)

• This toilet is located to the left as you enter the store.
• This toilet is approximately 20m from the entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is push.

You are on Parent and Baby Room / Breastfeeding Room. Skip to the next section.

Parent and Baby Room / Breastfeeding Room

• This parent and baby room is located to the left as you enter the store.
• This parent and baby room is approximately 20m from the entrance.
• There is step-free access into the parent and baby room.
• There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
• No key is required for the room.
• There is a baby change facility which is not at a recommended height.
• Waste bins include: a nappy bin.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the left as you enter the store.
• The counter is approximately 20m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 83cm high.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located at rear of the store.
• The counter is approximately 60m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are low.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 115cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the left hand side of the store.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 166cm.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a slope with a slight gradient .
• There are double automatic doors.
• The width of the opening is 190cm.
• There is a second set of doors.
• The second set of doors are double automatic doors.
• The width of the opening is 235cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.

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• Comments View
  • There is a single bollard after exit that visually contrasts with paving. This bollard is 110cm high.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located to do he rear left of the store.
• The counter is approximately 70m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 114cm high.
• There is an assistance button which is 125cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located immediately after the TradePoint entrance.
• The counter is approximately 3m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are low.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • The checkout for seated users is 76cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 83cm and 65cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.