You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the rear left of the store.
• Baby changing facilities can be found to the rear left of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter the store.
• There is a collection point available at this store.
• The collection point is located to the right as you enter the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
• Documents/information can be provided in: large print on request.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located Fossetts Way.
• The nearest train station is Southend Victoria.
• For more information on Greater Anglia train services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 10m from the entrance.
• The car park is free for all users.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac and block paving.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs and tactile paving.

You are on Entrance (Main Store). Skip to the next section.

Entrance (Main Store)

• This information is for the entrance located to the left and right of the entrance lobby at front of store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is an open entrance.
• The width of the opening is 235cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 235cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the right of the main store front.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 180cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are not 150cm+.
• Access throughout the shop is not unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (TradePoint). Skip to the next section.

Area (TradePoint)

• The area is internal.
• This area can be found to the right as you enter the main store.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all walkways.
• There is background noise in the area.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the left as you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 230cm.
• There is step-free access throughout the majority of the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are not 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

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• Comments View
  • There is a second similar entrance point to the right of the one surveyed.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is internal.
• This area can be found to the right as you enter the branch.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 240cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all walkways.
• There is background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located to the rear right centre of the branch.
• There is step-free access to the planning area.
• The lighting levels in the planning area are varied.
• The distance between the floor and the lowest desk is 89cm.
• The distance between the floor and the highest desk is 102cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools and some chairs without armrests.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located In the centre of the store.
• The counter is approximately 35m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 115cm high.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter the store.
• The counter is approximately 30m from the entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 82cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has a clear knee recess.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the rear right of the branch.
• The service is approximately 100m from the entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• The service does not have a hearing assistance system.

You are on Checkouts (Main Store). Skip to the next section.

Checkouts (Main Store)

• The checkout area is located In the front centre of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 101cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located within the TradePoint Area.
• There is step-free access to the checkout area.
• The checkout area is not clearly signed.
• The lighting levels at the checkout area are varied.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout is placed in front of a patterned background.
  • The checkout is 118cm high.
  • The checkout for seated users is 72cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located to the rear left of the store .
• This accessible toilet is approximately 75m from the store entrance.
• There is step-free access into the accessible toilet.
• There is Braille, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a medium colour contrast.
• The width of the accessible toilet door opening is 82cm.
• The door has a lever twist lock.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 125cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the right transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: a toilet roll holder on the dropdown rail and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 60cm.
• The following grab rails are available: a horizontal grab rail on the door, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the non transfer side and a vertical grab rail on the transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: all grab rails, the toilet roll holder, the hand dryer, the floor, the internal door and the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 96cm.
• The height of the hand dryer is 94cm.
• There is not a shelf.
• The cubicle also has: a full length mirror, a waste bin without lid and a sanitary bin.
• The cubicle does not have coat hooks.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Parent and Baby Room / Breastfeeding Room. Skip to the next section.

Parent and Baby Room / Breastfeeding Room

• This parent and baby room is located at the rear left of the store.
• This parent and baby room is approximately 75m from the store entrance.
• There is step-free access into the parent and baby room.
• There is Braille, pictorial and written text signage on or near the parent and baby room door.
• There is a baby change facility which is not at a recommended height.
• The wash basin tap type is lever mixer.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located behind the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 200cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• The width of the opening is 225cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.