You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the ground and first floor entrances.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building via lift.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found on the ground and first floors.
• Female and male standard toilet facilities can be found on the ground and first floors.
• Baby changing facilities can be found on the ground floor.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter the store via the main entrance.
• There is a collection point available at this store.
• The collection point is located to the right as you enter the store via the main entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on London Road.
• The nearest train station is Stevenage.
• For more information on Great Northern Railway services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 10m from the entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• Clearly marked parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the entrance on the ground and first floors.
  • The car park type is multi storey.
  • This car park has a maximum vehicle height restriction of 2.6cm.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs, but no tactile paving.

You are on Approach (from Parking on Ground Floor). Skip to the next section.

Approach (from Parking on Ground Floor)

• The surface of the approach is tarmac.
• There are bollards on the approach which have a minimum width of 160cm and are 100cm high.
• The bollards have an visual identification band which contrasts with.
• There is step-free access on approach.

You are on Entrance (Ground Floor). Skip to the next section.

Entrance (Ground Floor)

• This information is for the entrance located ahead from the car park.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 205cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 200cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (First Floor). Skip to the next section.

Entrance (First Floor)

• This information is for the entrance located to the left as you face the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high colour contrast and a visual identification band in front of the entrance.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 220cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 230cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (TradePoint). Skip to the next section.

Area (TradePoint)

• The area is internal.
• This area can be found to the right as you enter the store.
• There are no doors at this entrance to access this area from the shop.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found on the first floor to the right as you exit the lift.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 250cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Builders Yard). Skip to the next section.

Area (Builders Yard)

• The area is internal.
• This area can be found to the far right as you enter the store on the ground floor.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 220cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located on the first floor in the centre of the building.
• There is step-free access to the planning area, via lift.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 77cm.
• The distance between the floor and the highest desk is 102cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools and some chairs without armrests.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located on the first floor, ahead as you enter the store.
• The counter is approximately 25m from the main emtrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 75cm high.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter the store.
• The counter is approximately 25m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 70cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has a clear knee recess.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the rear right of the store .
• The service is approximately 100m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 115cm from the floor.
• The service does not have a hearing assistance system.

You are on Other Floors (Access Between Both Floors and All Products and Services). Skip to the next section.

Other Floors (Access Between Both Floors and All Products and Services)

• Stairs can be used to access other floors.
• Travelators can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located externally to either ends of the store.
  • The stairs are approximately 15m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are varied.
• Travelator(s) View
  • The travelator is located to the far right as you enter the store.
  • The travelators go both up and down.
  • The floors which are accessible by travelator are G and 1.
  • The foot and head of the travelator are clearly marked.
  • There is a bollard at the foot and head of the travelator.
  • The lighting levels here are moderate to good.

You are on Lift (Front Right Access Between Both Floors and All Products and Services). Skip to the next section.

Lift (Front Right Access Between Both Floors and All Products and Services)

• The lift is located to the far right as you enter the store and is not clearly visible from the entrance or signed.
• The lift is approximately 60m from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 148cm.
• The dimensions of the lift are 165cm x 250cm.
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.
• There are similar lifts available.

You are on Lift (Rear Left of Store Access Between Both Floors and All Products and Services). Skip to the next section.

Lift (Rear Left of Store Access Between Both Floors and All Products and Services)

• The lift is located to the rear left as you enter the store and is not clearly visible from the entrance or signed.
• The lift is approximately 100m from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 142cm.
• The dimensions of the lift are 165cm x 255cm.
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.
• There are similar lifts available.

You are on Checkouts (Ground Floor). Skip to the next section.

Checkouts (Ground Floor)

• The checkout area is located to the far right as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 82cm high.
  • The checkout for seated users is 64cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 135cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (First Floor). Skip to the next section.

Checkouts (First Floor)

• The checkout area is located on the first floor prior to the exit.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located within the TradePoint area.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The checkout is 107cm high.
  • The checkout for seated users is 92cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Accessible Toilet (Ground Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Left Hand Transfer)

• This accessible toilet is located on the ground floor, to the rear of the store.
• This accessible toilet is approximately 100m from the main entrance.
• There is step-free access into the accessible toilet.
• Potential obstacles to the accessible toilet include security barriers.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 190cm x 275cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 132cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• The height of the toilet seat above floor level is 50cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 96cm.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the toilet roll holder, the toilet seat, the dropdown rail, all grab rails, the hand dryer and the floor.
• The following have a less clear colour contrast with their surroundings: the internal door.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 100cm.
• The height of the hand dryer is 97cm.
• There is a shelf located where it is not reachable.
• The shelf is not positioned between 85cm and 105cm and has minimum dimensions of 12.5cm x 40cm.
• The cubicle also has: a full length mirror, a waste bin with lid and a sanitary bin.
• The cubicle does not have coat hooks.

You are on Accessible Toilet (First Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet (First Floor - Left Hand Transfer)

• This accessible toilet is located on the first floor, to the left as you exit the lift.
• This accessible toilet is approximately 5m from the lift.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 245cm x 170cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 94cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 90cm.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side, a horizontal grab rail on the door and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the dropdown rail, the internal door, all grab rails, the hand dryer, the floor and the toilet roll holder.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 102cm.
• The height of the hand dryer is 82cm.
• There is a shelf located where it is not reachable.
• The shelf is not positioned between 85cm and 105cm and minimum dimensions of 12.5cm x 40cm.
• The cubicle also has: a full length mirror and a waste bin with lid.
• The cubicle does not have coat hooks.

You are on Standard Toilet (Ground Floor). Skip to the next section.

Standard Toilet (Ground Floor)

• This toilet is located on the ground floor, at the rear of the store.
• This toilet is approximately 100m from the main entrance.
• There is step-free access into the toilet.
• Potential obstacles to the toilet include security barriers.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male standard toilet was surveyed.
• There is also a female toilet in the same location.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is lever mixer.

You are on Standard Toilet (First Floor). Skip to the next section.

Standard Toilet (First Floor)

• This toilet is approximately 13m from the lift.
• There is step-free access into the toilet, via lift.
• Potential obstacles to the toilet include security barriers.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is lever mixer.

You are on Parent and Baby Room / Breastfeeding Room. Skip to the next section.

Parent and Baby Room / Breastfeeding Room

• This parent and baby room is located on the ground floor, at the rear of the store.
• This parent and baby room is approximately 100m from the main entrance.
• There is step-free access into the parent and baby room.
• There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
• No key is required for the room.
• There is a baby change facility which is not at a recommended height.

You are on Exit (First Floor). Skip to the next section.

Exit (First Floor)

• This information is for the exit located beyond the first floor checkouts.
• The exit area/door is clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 235cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which opens by sliding.
• The width of the opening is 230cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high colour contrast and a visual identification band beyond the exit.

You are on Exit (Ground Floor). Skip to the next section.

Exit (Ground Floor)

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 210cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 185cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high colour contrast and a visual identification band beyond the exit.