You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2022.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has double doors.
• The door is automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter, the paint mixing counter and the Trade Point counter.
• Accessible toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the left of the store.
• Female and male standard toilet facilities can be found to the left of the store.
• Baby changing facilities can be found within the accessible toilet, to the left of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the left as you enter, beyond the checkouts.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable and board carrier (A-frame).
• Documents/information can be provided in: Braille on request and large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Haverton Hill Road.
• The nearest train station is Stockton.
• For more information on Stockton Railway Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 15m from the main entrance.
• The car park is free for all users.

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• Parking View
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 250cm x 480cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs, but no tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs with tactile paving, dropped kerbs without tactile paving, a lack of pedestrian walkways to cross the car park and a marked car park crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 147cm and are 99cm high.
• The bollards contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the building, to the right.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is ramped/sloped access at this entrance.
• There is a ramp with a slight gradient .
• There is an open entrance.
• The width of the opening is 310cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 230cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.
• The minimum width between the barriers is 200cm.

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• Comments View
  • The slope is steep towards the car park, or slight towards the store side of the entrance.
  • The automatic security gates are 140cm wide.

You are on Approach (TradePoint Entrance). Skip to the next section.

Approach (TradePoint Entrance)

• The surface of the approach is tarmac.
• There is step-free access on approach.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front of the building, to the left.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors.
• The width of the opening is 290cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 230cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There are seats without armrests throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the right of the store.
• There are no doors at this entrance to access this area from the shop.
• The width of the door opening is 270cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is internal.
• This area can be found at the rear left of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 245cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Kitchens). Skip to the next section.

Planning Area (Kitchens)

• The planning area is located in the centre of the store.
• There is step-free access to the planning area.
• There is not a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 79cm.
• The distance between the floor and the highest desk is 102cm.
• The standard height for desks is 102cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Planning Area (Bathrooms). Skip to the next section.

Planning Area (Bathrooms)

• The planning area is located towards the rear left of the store.
• There is step-free access to the planning area.
• There is not a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 75cm.
• The distance between the floor and the highest desk is 91cm.
• There is sufficient space to write or sign documents on the desk.
• There is a height adjustable desk available.
• The area has a clearly signed hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located to the far left as you enter, near the Trade Point.
• This accessible toilet is approximately 150m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 90cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 182cm x 202cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 112cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the right transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The following fixtures can be reached from the toilet seat: the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 117cm.
• The following grab rails are available: vertical grab rails on both sides of the wash basin, a vertical grab rail on the transfer side and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the internal door, the toilet roll holder, the dropdown rail, the floor, all grab rails and the hand dryer.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 73cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 110cm.
• The height of the hand dryer is 96cm.
• The cubicle also has: a waste bin with lid and a nappy/incontinence items bin.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 95cm.

You are on Standard Toilet (Female and Male). Skip to the next section.

Standard Toilet (Female and Male)

• This toilet is located to the left as you enter, near the Trade Point.
• This toilet is approximately 150m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is lever mixer.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located towards the centre of the store.
• The counter is approximately 55m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 79cm high.
• There is an assistance button which is 110cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the left as you enter, beyond the checkouts.
• The counter is approximately 60m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The route to the counter is not unobstructed.
• The counter has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 82cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located to the right as you enter the Building Yard.
• The counter is approximately 30m from the Building Yard entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The route to the counter is not unobstructed.
• The lighting levels at the counter are good.
• There is an assistance button which is 105cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the left as you enter via the TradePoint entrance.
• The counter is approximately 5m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The route to the counter is not unobstructed.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• The counter for seated users is 71cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

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• Comments View
  • There is also a 93cm high Trade Point counter on the left as you enter the Trade Point entrance.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left as you enter.
• There is step-free access to the checkout area.
• The route to the checkout area is not unobstructed.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 82cm and 65cm.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 198cm.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a slope with a slight gradient .
• There are double automatic doors.
• The width of the opening is 175cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• The width of the opening is 305cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.