You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Arbour Street.
• The nearest train station is Alsager.
• For more information on Alsager Train Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right of the checkouts.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 6m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 2 hours.
• Clearly marked parent and child parking bays are available.
• There are Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 3 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 227cm x 473cm.
  • There is a hatched zone on one side and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving and a marked car park crossing point.

You are on Approach (Main Car Park). Skip to the next section.

Approach (Main Car Park)

• The surface of the approach is concrete and tarmac.
• There are bollards on the approach which have a minimum width of 68cm and are 92cm high.
• The bollards contrast visually with the paving.
• There is ramped/sloped or stepped access on approach.
• A width of at least 150cm and There is a ramp with a steep gradient on approach.
• There are 6 steps on approach.
• The steps are not clearly marked and with a handrail on the left.
• The ramp overcomes the steps.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located to the left of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient .
• There are double automatic doors which open by sliding.
• The width of the opening is 148cm.
• There is a second set of doors.
• There are double automatic doors which opens by sliding.
• The width of the opening is 135cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• Some flooring in the shop is smooth and even.
• The flooring surface is not smooth and even due to uneven paving/tiles.
• The flooring has bold repeating patterns which could be confusing or look like steps or holes to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the left as you enter the store.
• There are no doors at this entrance to access this area from the shop.
• The width of the door opening is 279cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

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• Comments View
  • There are 2 doorways leading from the store into the garden centre.
  • The are 2 doorways leading from the internal garden centre to the external garden centre.
  • There is a slight ramp to access the outside area from the side entrance to the garden centre.

You are on Planning Area (Kitchen and Bathroom). Skip to the next section.

Planning Area (Kitchen and Bathroom)

• The planning area is located to the far rear of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 82cm.
• The distance between the floor and the highest desk is 100cm.
• There is not sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the far right past the checkouts.
• The counter is approximately 15m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 99cm high.
• The counter for seated users is 99cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter for seated users has insufficient space to write or sign documents and no clear knee recess.
• There is an assistance button which is 95cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located straight ahead as you enter from the main entrance.
• The counter is approximately 9m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• There is an assistance button which is 118cm from the floor.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the far right of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 83cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 151cm and 120cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located behind the checkout tills.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 161cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 147cm.