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B&Q Stratford-upon-Avon

Unit A, The Maybird Centre, Birmingham Road, Stratford-upon-Avon, Warwickshire, CV37 0HZ

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Access Guide

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Summary

  • This guide was created in September 2023.
  • There are public transport links within 200m of the venue.
  • The venue has its own parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is ramped/sloped access at this entrance.
  • This entrance has double doors.
  • The door is automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are not available.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are not available.

Getting Help and Assistance

  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are not available.

Public Transport

Parking

  • The store has its own parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked.
  • The nearest designated Blue Badge parking bay is approximately 6m from the main entrance.
  • The car park is free for all users.
  • Free parking for all users is limited to 4 hours.
  • Clearly marked parent and child parking bays are available.
  • Parking View
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • Parking spaces are provided on a first come first serve basis.
    • There is an overflow car park for staff and visitors.
  • Blue Badge Parking View
    • There are 4 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 460cm x 245cm.
    • There is a hatched zone on both sides but not to the rear.
    • The hatched zone is at least 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.

Approach

  • The surface of the approach is tarmac.
  • There is ramped/sloped access on approach.
  • There is a ramp with a slight gradient on approach.

Entrance

  • This information is for the entrance located on the left hand side of the car park.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is ramped/sloped access at this entrance.
  • There is a ramp with a slight gradient .
  • The ramp does not have handrails.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 140cm.
  • There is a second set of doors.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 128cm.
  • There are security barriers immediately beyond the entrance.
  • The minimum width between the barriers is 139cm.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is high visual contrast between the shelving and floor throughout the shop.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is external.
  • This area can be found at the rear of the store.
  • There are double automatic doors which open by sliding to access this area from the shop.
  • The width of the door opening is 150cm.
  • There is step-free access throughout the area.
  • The lighting levels in this area are good.
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The majority of aisle widths are 150cm+.
  • There is high visual contrast between the shelving and floor in all areas.
  • There is background noise in the area.

Planning Area (Kitchen and Bathroom)

  • The planning area is located in the centre of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The standard height for desks is 77cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are seats which do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Paint Mixing)

  • The counter is located on the left when entering the store.
  • The counter is approximately 6m from the main entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 91cm high.
  • There is an assistance button which is 104cm from the floor.
  • The counter does not have a hearing assistance system.

Standard Toilet

  • There is no standard toilet.

Checkouts

  • The checkout area is located to the right when entering the store.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: a staffed checkout and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 83cm high.
    • The checkout for seated users is 65cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout has a hearing assistance system which is not signed.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 82cm and 150cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Exit

  • This information is for the exit located directly behind the checkouts.
  • The exit area/door is clearly signed.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 129cm.
  • There is a second set of doors.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the opening is 139cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.