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B&Q Streatham

216-220 Streatham High Road, Streatham, London, SW16 1BB

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Access Guide

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Summary

  • This guide was created in July 2023.
  • There are public transport links within 200m of the venue.
  • The venue does not have its own parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the area.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • There is a hearing assistance system at the paint mixing counter.
  • Accessible toilet facilities are not available.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are not available.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located at the checkouts.
  • The types of trolley available at this store include: wheeled basket.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are not available.

Public Transport

Parking

  • The store has no parking facilities.

Entrance

  • This information is for the entrance located to the centre of the store.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • A colleague is available at this entrance to assist customers.
  • There is step-free access at this entrance.
  • There are double automatic doors which are permanently open.
  • The width of the opening is 103cm.
  • There are security barriers immediately beyond the entrance.
  • The minimum width between the barriers is 107cm.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are not 150cm+.
  • Access throughout the shop is unobstructed.
  • There is high visual contrast between the shelving and floor in all walkways.
  • There is a browse and order point in the shop.
  • There is background noise in the shop.

Counter (Paint Mixing)

  • The counter is located to the right of the store, to the left of the checkouts.
  • The counter is approximately 7m from the main entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • The counter is placed in front of a patterned background.
  • The lighting levels at the counter are good.
  • The counter is 100cm high.
  • The counter for seated users is 83cm high.
  • The counter has a clearly signed hearing assistance system.
  • Colleagues are not trained to use the hearing system.
  • There are high stools at the counter.

Checkouts

  • The checkout area is located to the right of the store.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: a staffed checkout and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 106cm high.
    • The checkout for seated users is 83cm high.
    • There is a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 105cm and 155cm.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Toilet with Adaptations

  • There is no accessible toilet in this store.

Standard Toilet

  • There is no standard toilet.

Exit

  • This information is for the exit located at the entrance.
  • The exit area/door is not clearly signed.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • There are security barriers before the exit.
  • The minimum width between the barriers is 106cm.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors which are permanently open.
  • The width of the opening is 103cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.