You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Sunderland.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout all areas.
  • There is a manual door along one of the circulation routes.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • The alternative formats documents can be provided in include: Braille (on request) and large print (on request).
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the rear left of the store.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located at the rear left of the store.
• Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 12 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 474cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 137cm.
  • The nearest designated bay is 8m from the main store entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking is restricted to 2 hours.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Main Store Entrance. Skip to the next section.

Main Store Entrance

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door.
• The door opens by sliding.
• The width of the opening is 160cm.
• The door has a high colour contrast.
• There is a second set of double automatic doors.
• The doors are permanently held open.
• The width of the opening is 195cm.
• The doors have a high colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 179cm.

You are on TradePoint Entrance. Skip to the next section.

TradePoint Entrance

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open towards you.
• The width of the opening is 205cm.
• The doors have a high colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 233cm.
• The doors have a high colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 199cm.

You are on Shop Floor. Skip to the next section.

Shop Floor

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• Some of the aisles are obstructed by product bins, displays and additional stock.
• The flooring is shiny.
• There is a low visual contrast between the shelving and floor in the majority of this area.
• There may be background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Customers can obtain online items from the collection point near the checkouts.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Collection Point. Skip to the next section.

Collection Point

• The counter is located on the right after entering.
• The distance from the main store entrance is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Bathroom and Kitchen Design). Skip to the next section.

Counter (Bathroom and Kitchen Design)

• The counter is located at the rear of the store.
• The distance from the TradePoint entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 80cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: coffee tables.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located facing the Bathroom and Kitchen design counter.
• The distance from the main store entrance is 17m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 106cm.
• There is a lowered section at the counter.
• The height of the lowered section is 75cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• The assistance button is 112cm from the floor.

You are on TradePoint Counter. Skip to the next section.

TradePoint Counter

• The counter is located straight after entering from the TradePoint entrance.
• The distance from the TradePoint entrance is 5m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 108cm.
• There is a lowered section at the counter.
• The height of the lowered section is 72cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 104cm.
• The payment machine is moveable.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels vary due to the use of large glazed walls or windows.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located at the rear of the store.
• The distance from the TradePoint entrance is 24m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 120cm.
• There is a lowered section at the counter.
• The height of the lowered section is 100cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• The assistance button is 130cm from the floor.

You are on Staffed Checkouts. Skip to the next section.

Staffed Checkouts

• The store has payment counters.
• There is step-free level access to the staffed checkout area.

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• Payment Counter View
  • The payment counter surveyed is located near the exit.
  • Signage is not provided for the counter.
  • The height of the counter is 83cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 65cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 96cm.
  • The payment machine is moveable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.

You are on Self-Service Checkouts. Skip to the next section.

Self-Service Checkouts

• The self-service checkout area is located near the exit.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 128cm to 146cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 114cm.
  • The height of the loading area is 64cm.
  • The height of the packing area is 83cm.
  • The card payment machine is at a height of 114cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location View
  • The toilet surveyed is located at the rear left of the store.
  • The distance from the main store entrance is 30m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There is a manual door along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 209cm (width) x 255cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 147cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 96cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 118cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 82cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 166cm from the floor.
  • The height of the baby change facility when in use is 94cm.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 187cm.
• The doors have a high colour contrast.
• There is a second set of double automatic doors.
• The doors open away from you.
• The width of the opening is 205cm.
• The doors have a high colour contrast.
• The width between the security barriers at the 1st set of doors is 175cm.