You are on Summary. Skip to the next section.

Summary

• This guide was created in September 2023.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Ambulant toilet facilities can be found at the rear right of the store.
• Female and male standard toilet facilities can be found at the rear right of the store.
• Baby changing facilities can be found at the rear right of the store, inside the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a collection point available at this store.
• The collection point is located to the right of the checkouts.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Glen Street.
• The nearest train station is Sutton Parkway.
• For more information on train services to and from this station please click here (opens new tab).
• The nearest tram station is Hucknell.
• For more information on Tram services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• The nearest designated Blue Badge parking bay is approximately 6m from the main entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are available.
• There are Load and Go parking spaces available.

Collapse all Expand all

• Parking View
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 9 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 226cm x 440cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 170cm and are 90cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front centre of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 218cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 230cm.
• There are security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front left of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high visual contrast and a visual identification band in front of the entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open towards you.
• The width of the opening is 218cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 224cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low visual contrast between the shelving and floor in all walkways.
• There is background noise in the shop.

You are on Planning Area (Kitchens). Skip to the next section.

Planning Area (Kitchens)

• The planning area is located towards the rear of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 75cm.
• The distance between the floor and the highest desk is 98cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Area (Garden Centre & Building Yard). Skip to the next section.

Area (Garden Centre & Building Yard)

• The area is internal and external.
• This area can be found at the rear left of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 224cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Counter (Click & Collect). Skip to the next section.

Counter (Click & Collect)

• The counter is located next to the checkouts.
• The counter is approximately 15m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 70cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• There is an assistance button which is 124cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the far left of the store.
• The counter is approximately 3m from the TradePoint entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 92cm high.
• The counter for seated users is 72cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located straight ahead as you enter through the main entrance.
• The counter is approximately 20m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 83cm high.
• The counter for seated users is 70cm high.
• There is an assistance button which is 90cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the front left of the store.
• The service is approximately 35m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 100cm from the floor.
• The service does not have a hearing assistance system.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• This accessible toilet is located at the rear left of the store.
• This accessible toilet is approximately 75m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 143cm x 194cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 76cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 83cm.
• The following grab rails are available: a vertical grab rail on the transfer side, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the non transfer side, a vertical grab rail on the non transfer side and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the toilet roll holder, the internal door, the dropdown rail, all grab rails, the hand dryer and the floor.
• The following have a less clear visual contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm but it was tied up at the time of the survey.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 86cm.
• The height of the hand dryer is 95cm.
• There is not a shelf.
• The cubicle also has: a waste bin with lid and a sanitary bin.
• The cubicle does not have a full length mirror and coat hooks.

Collapse all Expand all

• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 72cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located at the rear left of the store.
• This toilet is approximately 74m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The female toilet was surveyed.
• There is also a male toilet in the same location.
• The visual contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is push.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left of the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

Collapse all Expand all

• Staffed Checkout(s) View
  • The checkout is 98cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 93cm and 143cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located immediately after the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 230cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which are permanently open.
• The width of the opening is 218cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.