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B&Q Sydenham

Unit 6, Bell Green Park, London, SE26 4PU

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Access Guide

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Summary

  • This guide was created in July 2023.
  • There are public transport links within 200m of the venue.
  • The venue shares another venue's parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are not available.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are not available.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located towards the rear right of the store.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, board carrier (A-frame), flat-bed and wheeled basket.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are available.

Public Transport

Parking

  • The store has shared parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked.
  • The nearest designated Blue Badge parking bay is approximately 9m from the main entrance.
  • The car park is free for all users.
  • Free parking for all users is limited to 3 hours.
  • Clearly marked and signed parent and child parking bays are available.
  • There are no Load and Go parking spaces available.
  • Parking View
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are more than 10 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 240cm x 468cm.
    • There is a hatched zone on both sides and to the rear.
    • The hatched zone is at least 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.

Approach (Main Entrance)

  • The surface of the approach is tarmac and concrete tiles.
  • There are bollards on the approach which have a minimum width of 100cm and are 100cm high.
  • The bollards contrast visually with the paving.
  • There is step-free access on approach.

Entrance (Main)

  • This information is for the entrance located to the left of the building.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • A colleague is available at this entrance to assist customers.
  • There is step-free access at this entrance.
  • There are double automatic doors which are permanently open.
  • The width of the opening is 228cm.
  • There is a second set of doors.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 242cm.
  • There are automatic swing gates and security barriers immediately beyond the entrance.

Approach (TradePoint)

  • The surface of the approach is tarmac and concrete tiles.
  • There are bollards on the approach which have a minimum width of 100cm and are 100cm high.
  • The bollards contrast visually with the paving.
  • There is step-free access on approach.

Entrance (TradePoint)

  • This information is for the entrance located to the right of the store.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • A colleague is available at this entrance to assist customers.
  • There is step-free access at this entrance.
  • There are double automatic doors which are permanently open.
  • The width of the opening is 229cm.
  • There is a second set of doors.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 216cm.
  • There are security barriers immediately beyond the entrance.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are varied.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is high colour contrast between the shelving and floor throughout the shop.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is external.
  • This area can be found to the rear of the store.
  • There are double automatic doors which are permanently held open to access this area from the shop.
  • The width of the door opening is 193cm.
  • There is step-free access throughout the area.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The majority of aisle widths are not 150cm+.
  • There is high colour contrast between the shelving and floor in all areas.

Ramp or Slope (Garden Centre)

  • The slope is slight .
  • The slope does not have handrails.

Area (Building Yard)

  • The area is external.
  • This area can be found to the rear of the store.
  • There are double automatic doors which are permanently held open to access this area from the shop.
  • The width of the door opening is 193cm.
  • There is step-free access throughout the area.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The majority of aisle widths are 150cm+.
  • There is high colour contrast between the shelving and floor in all areas.
  • There is background noise in the area.

Ramp or Slope (Building Yard)

  • The slope is slight .
  • The slope does not have handrails.

Planning Area (Design Service)

  • The planning area is located towards the rear middle right of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 73cm.
  • The distance between the floor and the highest desk is 72cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are seats which do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Paint Mixing)

  • The counter is located ahead and right after the main entrance.
  • The counter is approximately 16m from the main entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • The counter is placed in front of a patterned background.
  • The lighting levels at the counter are good.
  • The counter is 105cm high.
  • The counter for seated users is 76cm high.
  • There is an assistance button which is 115cm from the floor.
  • The counter does not have a hearing assistance system.

Counter (Collections)

  • The counter is located towards the rear right of the store.
  • The counter is approximately 62m from the main entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 107cm high.
  • There is sufficient space to write or sign documents on the counter.
  • There is an assistance button which is 115cm from the floor.
  • The counter does not have a hearing assistance system.

Counter (Assistance)

  • The counter is located to the right of the store, on the right after the checkouts.
  • The counter is approximately 37m from the main entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • The counter is placed in front of a patterned background.
  • The lighting levels at the counter are good.
  • The counter is 88cm high.
  • There is sufficient space to write or sign documents on the counter.
  • The counter does not have a hearing assistance system.

Counter (TradePoint)

  • The counter is located immediately to the right of the TradePoint entrance.
  • The counter is approximately 2m from the TradePoint entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The counter is placed in front of a patterned background.
  • The lighting levels at the counter are good.
  • The counter is 107cm high.
  • The counter for seated users is 92cm high.
  • There is sufficient space to write or sign documents on the counter.
  • The counter for seated users has no clear knee recess.
  • The counter does not have a hearing assistance system.

Checkouts

  • The checkout area is located on the right after the main entrance.
  • There is step-free access to the checkout area.
  • The checkout area is not clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: staffed checkouts and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 83cm high.
    • The checkout for seated users is 65cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 110cm and 150cm.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Accessible Toilet

  • There is no accessible toilet in this store.

Standard Toilet

  • There is no standard toilet.

Exit

  • This information is for the exit located straight ahead after the checkouts.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 220cm.
  • There is a second set of doors.
  • The second set of doors are double automatic doors which are permanently open.
  • The width of the opening is 229cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.