You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• There is a hearing assistance system at the tills and the Trade Point counter.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found at the far right of the store.
• Ambulant toilet facilities can be found at the far right of the store.
• Female and male standard toilet facilities can be found on the far right of the store.
• Baby changing facilities can be found at the far right of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located next to the checkout.
• There is a collection point available at this store.
• The collection point is located next to the checkout.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest train station is Tamworth.
• For more information on Tamworth Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
• Parking charges apply for all users (including Blue Badge holders).
• Free parking for all users is limited to 3 hours.
• Clearly marked parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 8 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 227cm x 470cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 228cm and are 99cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.
• A width between 75cm and 150cm and There is a slope with a slight gradient on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open away from you.
• The width of the opening is 200cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 206cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Approach (TradePoint). Skip to the next section.

Approach (TradePoint)

• The surface of the approach is block paving and tarmac.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the left as you face the main entrance.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is a single automatic door which opens by sliding.
• The width of the opening is 162cm.
• There is a second set of doors.
• There are double automatic doors which are permanently open.
• The width of the opening is 173cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is a browse and order point in the shop.
• There is background noise in the shop.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located in the centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 78cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Area (Garden Centre - Internal). Skip to the next section.

Area (Garden Centre - Internal)

• The area is internal.
• This area can be found on the right of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 190cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There may be background noise in the area.

You are on Area (Garden Centre - External). Skip to the next section.

Area (Garden Centre - External)

• The area is external.
• This area can be found at the right of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 233cm.
• There is step-free access throughout the area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There may be background noise in the area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store.
• The counter is approximately 20m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 120cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located on the right as you enter via the TradePoint entrance.
• The counter is approximately 6m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 72cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Service (Collection Point). Skip to the next section.

Service (Collection Point)

• The service is located next to the checkouts.
• The service is approximately 10m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 86cm from the floor.
• The service does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located on the far left of the store.
• The service is approximately 43m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 110cm from the floor.
• The service does not have a hearing assistance system.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located at the far right of the store.
• This accessible toilet is approximately 35m from the main entrance.
• There is step-free access into the accessible toilet.
• There is pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a medium colour contrast.
• The width of the accessible toilet door opening is 83cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 146cm x 215cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 64cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the non transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 47cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 108cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a horizontal grab rail on the door, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: all grab rails, the floor, the dropdown rail, the internal door, the hand dryer and the toilet roll holder.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 73cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 96cm.
• The height of the hand dryer is 87cm.
• There is not a shelf.
• The cubicle also has: a full length mirror, a sanitary bin and a nappy/incontinence items bin.
• The cubicle does not have coat hooks.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located on the far right of the store.
• This toilet is approximately 34m from the main entrance.
• There is step-free access into the toilet.
• There is pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is medium for both female and male.
• There is an ambulant cubicle available with horizontal grab rails on both sides.
• The wash basin tap type is lever mixer.

You are on Parent and Baby Room / Breastfeeding Room. Skip to the next section.

Parent and Baby Room / Breastfeeding Room

• This parent and baby room is located to the far right of the store.
• This parent and baby room is approximately 34m from the main entrance.
• There is step-free access into the parent and baby room.
• There is pictorial and written text signage on or near the parent and baby room door.
• No key is required for the room.
• There is a baby change facility which is not at a recommended height.
• The wash basin tap type is lever mixer.
• Waste bins include: a nappy bin.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located directly in front of the exit.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 103cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a hearing assistance system which is not signed.
  • The following staffed checkouts have a hearing assistance system: Cash and Card checkout.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 83cm and 147cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located directly behind the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which are permanently open.
• The width of the opening is 202cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open away from you.
• The width of the opening is 193cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.