You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building via lift.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Ambulant toilet facilities can be found at the rear of the building, inside the accessible toilet.
• Female and male standard toilet facilities can be found at the rear of the building.
• Baby changing facilities can be found at the rear of the building, inside the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located next to the main entrance.
• There is a collection point available at this store.
• The collection point is located next to the main entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden), flat-bed and wheeled basket.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located Riverside (S-bound), off Heron Gate.
• The nearest train station is Taunton.
• For more information on train services to and from this station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 6m from the main entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of, and to the right of, the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 6 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 430cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs with tactile paving and a marked car park crossing point.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front right of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high visual contrast and a visual identification band in front of the entrance.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 192cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 204cm.
• There are security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front left of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient .
• The slope does not have handrails.
• There are double automatic doors which opens by sliding.
• The width of the opening is 148cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Planning Area (Kitchens & Bathrooms - Mezzanine floor). Skip to the next section.

Planning Area (Kitchens & Bathrooms - Mezzanine floor)

• The planning area is located on the mezzanine floor.
• There is step-free access to the planning area, via lift.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 76cm.
• The distance between the floor and the highest desk is 98cm.
• The standard height for desks is 98cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found at the rear of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 216cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low visual contrast between the shelving and floor in all walkways.
• There is no (or very little) background noise in the area.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located at the front left of the store.
• The counter is approximately 2m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 98cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the left immediately as you enter through the main entrance.
• The counter is approximately 4m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 112cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located straight ahead as you enter through the main entrance.
• The counter is approximately 10m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 87cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located at the rear of the store.
• The counter is approximately 30m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 101cm high.
• There is an assistance button which is 112cm from the floor.
• The counter does not have a hearing assistance system.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located at the rear of the store.
• This toilet is approximately 22m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The female toilet was surveyed.
• There is also a male toilet in the same location.
• The visual contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is push.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located at the rear of the store.
• This accessible toilet is approximately 22m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 138cm x 226cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 79cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• The height of the toilet seat above floor level is 50cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The height of the toilet roll holder is 108cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the non transfer side, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the door and a vertical grab rail on the transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the toilet roll holder, the toilet seat, the internal door, all grab rails, the floor and the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 108cm.
• The height of the hand dryer is 89cm.
• There is not a shelf.
• The cubicle also has: a waste bin without lid and a sanitary bin.
• The cubicle does not have a full length mirror and coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 79cm.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front centre of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 97cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 106cm and 150cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Lift. Skip to the next section.

Lift

• The lift is located at the far left of the store, in the paint section and is clearly signed.
• The lift was out of use at the time of the survey.
• The lift is approximately 12m from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are Ground and Mezzanine.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is low.
• There are no separate entry and exit doors in the lift.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located at the front right of the store.
  • The stairs are approximately 4m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are Ground and Mezzanine.
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front of the store.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• There is step-free access at this exit.
• There are double automatic doors which opens by sliding.
• The width of the opening is 202cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 192cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high visual contrast and a visual identification band beyond the exit.