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B&Q Telford

Unit 2, Telford Bridge Retail Park, Old Park, Telford, Shropshire, TF3 4PB

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Access Guide

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Summary

  • This guide was created in September 2023.
  • There are public transport links within 200m of the venue.
  • The venue shares another venue's parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is step free access at this entrance.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are available.
  • Right hand transfer accessible toilet facilities can be found to the left of the store.
  • Baby changing facilities can be found within the AccessAble toilets.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located at the main checkouts.
  • There is a collection point available at this store.
  • The collection point is located at the main checkouts.
  • There is a home delivery service from this store.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, shallow (garden), wheelchair attachable, heavy duty (heavy garden) and flat-bed.
  • Documents/information can be provided in: large print on request.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are not available.

Public Transport

Parking

  • The store has shared parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked and signed.
  • The nearest designated Blue Badge parking bay is approximately 1m from the entrance.
  • Free parking for all users is limited to 3 hours.
  • Are not parent and child parking bays available.
  • There are no Load and Go parking spaces available.
  • Parking View
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • There are additional car parks for visitors.
  • Blue Badge Parking View
    • There are more than 10 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 360cm x 470cm.
    • There is a hatched zone on both sides but not to the rear.
    • The hatched zone is at least 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.

Entrance

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • A colleague is available at this entrance to assist customers.
  • There is step-free access at this entrance.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 130cm.
  • There is a second set of doors.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 100cm.
  • There are security barriers immediately beyond the entrance.
  • The minimum width between the barriers is 130cm.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are varied.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • Dementia friendly signage is provided.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is low visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise in the shop.

Counter (Paint Mixing)

  • The counter is located to the right of the store as you enter.
  • The counter is approximately 8m from the main entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The counter is 106cm high.
  • There is sufficient space to write or sign documents on the counter.
  • There is an assistance button which is 120cm from the floor.
  • The counter does not have a hearing assistance system.

Area (Garden Centre)

  • The area is external.
  • This area can be found to the far left of the building.
  • There are double automatic doors which open by sliding to access this area from the shop.
  • The width of the door opening is 200cm.
  • There is step-free access throughout the area.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The majority of aisle widths are 150cm+.
  • There is high visual contrast between the shelving and floor in the majority of walkways.
  • There is no (or very little) background noise in the area.

Planning Area (Kitchens Bathrooms)

  • The planning area is located in the centre of the store.
  • There is step-free access to the planning area.
  • There is not a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 80cm.
  • The distance between the floor and the highest desk is 103cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are stools and some chairs without armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Checkouts

  • The checkout area is located at the front of the store.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: a staffed checkout and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 102cm high.
    • The checkout for seated users is 84cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 65cm and 83cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • Colleagues can provide assistance with using the self-service checkouts.

Toilet with Adaptations (Right Hand Transfer)

  • This accessible toilet is located to the far left as you enter.
  • This accessible toilet is approximately 36m from the entrance.
  • There is step-free access into the accessible toilet.
  • There is Braille and written text signage on or near the toilet door.
  • There is a manual door which opens outwards and has a high visual contrast.
  • The width of the accessible toilet door opening is 85cm.
  • The door has a twist lock.
  • No key is required for the accessible toilet.
  • The dimensions of the cubicle are 175cm x 210cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the toilet.
  • The lateral transfer space is 90cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • The height of the toilet seat above floor level is 48cm.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
  • The following fixtures cannot be reached from the toilet seat: the hand dryer.
  • The height of the toilet roll holder is 91cm.
  • The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side, a horizontal grab rail on the door, a vertical grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
  • There is a dropdown rail on the transfer side.
  • The following have a high visual contrast with their surroundings: the dropdown rail, the toilet roll holder, the internal door, the floor and all grab rails.
  • The following have a less clear visual contrast with their surroundings: the hand dryer and the toilet seat.
  • There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is lever mixer.
  • The height of the soap dispenser is 88cm.
  • The height of the hand dryer is 93cm.
  • There is not a shelf.
  • The cubicle also has: a waste bin without lid.
  • The cubicle does not have a mirror and coat hooks.

Standard Toilet

  • There is no standard toilet, but the accessible toilet can be used by everyone.

Exit

  • This information is for the exit located at the front of the store.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 130cm.
  • There is a second set of doors.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the opening is 130cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.