Access Guide
Summary
- This guide was created in November 2023.
- There are public transport links within 200m of the venue.
- The venue shares another venue's parking.
- A designated drop off point is not available.
- The most accessible entrance is the store entrance.
- There is ramped/sloped access at this entrance.
- This entrance has double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- There is not a designated safe place which can be used by people who may feel scared or at risk.
- Accessible toilet facilities are not available.
- Step-free ambulant toilet facilities are not available.
- Step-free standard toilet facilities are not available.
- Baby change facilities are not available.
Getting Help and Assistance
- Click + Collect is available at this store.
- The Click + Collect point is located at the front and centre of the store, beside the checkouts.
- There is a collection point available at this store.
- The collection point is located at the front and centre of the store, beside the checkouts.
- The following are available to borrow: wheelchairs.
- The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
- Documents/information can be provided in: large print on request and different languages on request.
- An assistance dog toilet or toileting area is not available at the store.
- Water bowls for assistance dogs are available.
Public Transport
- Please click here for opening times and directions to this store.
- There is a bus stop within approximately 150m of the venue.
- The nearest bus stop is located along London Road.
- The nearest train station is Thetford train station.
- For more information on Thetford train station please click here (opens new tab).
Parking
- The store has shared parking facilities which do not need to be booked in advance.
- Blue Badge parking is available.
- Blue Badge parking is clearly marked and signed.
- The nearest designated Blue Badge parking bay is approximately 20m from the entrance.
- The car park is free for all users.
- Free parking for all users is limited to 3 hours.
- Clearly marked and signed parent and child parking bays are not available.
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Parking
View
- The car parking facilities are for Blue Badge holders only.
- The car park is located in front of the store.
- The car park type is open air/surface.
- The car park surface is tarmac.
- Parking spaces are provided on a first come first serve basis.
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Blue Badge Parking
View
- There are 6 Blue Badge parking bays.
- The dimensions of the Blue Badge bays are 226cm x 473cm.
- There is a hatched zone on both sides but not to the rear.
- The hatched zone is at least 120cm.
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Access from the Car Park
View
- The entrance is clearly visible from the car park.
- There is a road to cross with dropped kerbs, but no tactile paving.
Approach
- The surface of the approach is block paving.
- There are bollards on the approach which have a minimum width of 115cm and are 80cm high.
- The bollards contrast visually with the paving.
- There is ramped/sloped access on approach.
- There is a slope with a slight gradient on approach.
- The bollards can be bypassed via a sloped path that is to the left.
Entrance
- This information is for the entrance located on the left side of the front of the store.
- The entrance area/door is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is ramped/sloped access at this entrance.
- There is a slope with a steep gradient .
- There are double automatic doors which opens by sliding.
- The width of the opening is 152cm.
- There are security barriers immediately beyond the entrance.
- The minimum width between the barriers is 170cm.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- All flooring in the shop is smooth and even.
- The flooring has bold repeating patterns which could be confusing or look like steps or holes to some people.
- The majority of aisle widths are 150cm+.
- Access throughout the shop is unobstructed.
- There is high visual contrast between the shelving and floor throughout the shop.
- There is background noise in the shop.
Area (Garden Centre)
- The area is external.
- This area can be found on the left side of the store.
- There are double automatic doors which open by sliding to access this area from the shop.
- The width of the door opening is 156cm.
- There is step-free access throughout the area.
- Wayfinding signage is not provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The majority of aisle widths are 150cm+.
- There is high visual contrast between the shelving and floor in all areas.
- There is background noise in the area.
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Comments
View
- There is a slight slope beyond the entrance to the garden centre.
Counter (Paint Mixing)
- The counter is located in front and to the right as you enter the store.
- The counter is approximately 7m from the entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 107cm high.
- There is an assistance button which is 115cm from the floor.
- The counter does not have a hearing assistance system.
Counter (Collections)
- The counter is located at the front and centre of the store, beside the checkouts.
- The counter is approximately 20m from the entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 96cm high.
- There is sufficient space to write or sign documents on the counter.
- There is an assistance button which is 82cm from the floor.
- The counter does not have a hearing assistance system.
Planning Area (Kitchens and Bathrooms)
- The planning area is located on the right side of the store.
- There is step-free access to the planning area.
- The lighting levels in the planning area are good.
- The standard height for desks is 77cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There are seats with armrests on both sides.
- There is sufficient space for a wheelchair user to use the planning area.
Checkouts
- The checkout area is located at the front of and in centre of the store.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are good.
- The store has: a staffed checkout and self-service checkouts.
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Staffed Checkout(s)
View
- The checkout is 106cm high.
- The checkout for seated users is 83cm high.
- There is not a clear knee recess beneath the staffed checkout for seated users.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
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Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkouts vary between 66cm and 145cm.
- The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Exit
- This information is for the exit located at the front and centre of the store, beside the checkouts.
- The exit area/door is clearly signed.
- There are security barriers before the exit.
- The minimum width between the barriers is 166cm.
- A colleague is available at this exit to assist customers.
- There is ramped/sloped access at this exit.
- There is a slope with a slight gradient .
- There are double automatic doors which open by sliding.
- The width of the opening is 155cm.
- There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.