You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the majority of the building, via lift.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the right of the store after you enter, pass the checkouts.
• Female and male standard toilet facilities can be found to the right of the store after you enter, pass the checkouts.
• Baby changing facilities can be found to the right of the store after you enter, pass the checkouts, in the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right after you enter the store.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Newton Road (A3022).
• The nearest train station is Torre.
• For more information on Torre station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Markings for Blue Badge parking are faded.
• The nearest designated Blue Badge parking bay is approximately 5m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to two hours.
• Clearly marked and signed parent and child parking bays are not available.

Collapse all Expand all

• Parking View
  • The car park is located at the front of the store on Newton Road.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 223cm x 462cm.
  • There is a hatched zone on both sides and to the rear.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs, but no tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include level changes with no dropped kerbs.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is step-free access at this entrance.
• There are double automatic doors which is permanently open.
• The width of the opening is 248cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 218cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the left and rear after you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 234cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is not consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Lift. Skip to the next section.

Lift

• The lift is located straight ahead after you enter the store, behind the stairs and is clearly visible from the entrance.
• The lift is approximately 25m from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 0,1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 80cm.
• The dimensions of the lift are 108cm x 213cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are low.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.

Collapse all Expand all

• Stairs View
  • The stairs are for public use.
  • The stairs are located straight ahead.
  • The stairs are approximately 14m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located on the first floor.
• There is step-free access to the planning area, via lift.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 75cm.
• The distance between the floor and the highest desk is 99cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right after you enter the store.
• The counter is approximately 29m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 83cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• There is an assistance button which is 120cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the left after you enter the store.
• The counter is approximately 31m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 83cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located to the rear right after you enter the store.
• The counter is approximately 104m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are low.
• The counter is 106cm high.
• There is an assistance button which is 152cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the right after you enter the store.
• The counter is approximately 49m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are low.
• The counter is 107cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the right after you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

Collapse all Expand all

• Staffed Checkout(s) View
  • The checkout is 97cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 157cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located to the right of the store after you enter, pass the checkouts.
• This accessible toilet is approximately 66m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens inwards and has a high visual contrast.
• The width of the accessible toilet door opening is 82cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 197cm x 240cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 136cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 90cm.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the dropdown rail, the toilet roll holder, all grab rails, the internal door, the floor and the hand dryer.
• The following have a less clear visual contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 73cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 112cm.
• The height of the hand dryer is 100cm.
• The coat hooks for standing users are at the recommended height.
• The coat hooks for seated users are not at the recommended height.
• The cubicle also has: a waste bin without lid and a sanitary bin.
• The cubicle does not have a full length mirror.

Collapse all Expand all

• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 87cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located to the right of the store after you enter, pass the checkouts.
• This toilet is approximately 166m from the main entrance.
• There is step-free access into the toilet.
• There is Braille and pictorial signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The visual contrast between the external toilet door and wall is high for both female and male.
• There is an ambulant cubicle available with a vertical grab rail on the right and a horizontal grab rail on the right.
• The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
• The wash basin tap type is push.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 219cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which is permanently open.
• The width of the opening is 247cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high visual contrast and a visual identification band beyond the exit.