Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

B&Q Twickenham

50 South Rd, Twickenham, Surrey, TW2 5NT

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

  • This guide was created in September 2023.
  • There are public transport links within 200m of the venue.
  • The venue shares another venue's parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are not available.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are not available.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located at the checkouts.
  • There is a collection point available at this store.
  • The collection point is located at the checkouts.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), board carrier (A-frame), flat-bed and wheeled basket.
  • Documents/information can be provided in: large print on request.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are available.

Public Transport

Parking

  • The store has shared parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked and signed.
  • The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
  • The car park is free for all users.
  • Free parking for all users is limited to 1.5 hours.
  • Clearly marked parent and child parking bays are not available.
  • There are no Load and Go parking spaces available.
  • Parking View
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There is 1 Blue Badge parking bay.
    • The dimensions of the Blue Badge bays are 247cm x 465cm.
    • There is a hatched zone on one side and to the rear.
    • The hatched zone is at least 120cm.
    • The dimensions of other designated Blue Badge parking bays vary in size.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.
    • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs with tactile paving and a lack of pedestrian walkways to cross the car park.

Entrance

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are bollards with low visual contrast and no visual identification band in front of the entrance.
  • There is step-free access at this entrance.
  • There are double automatic doors which opens by sliding.
  • The width of the opening is 188cm.
  • There are security barriers immediately beyond the entrance.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is low visual contrast between the shelving and floor in the majority of walkways.
  • There is a browse and order point in the shop.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is external.
  • This area can be found at front of the store, to the right before the entrance.
  • There is step-free access throughout the area.
  • The lighting levels in this area are good.
  • Wayfinding signage is not provided.
  • The majority of aisle widths are 150cm+.
  • There is low visual contrast between the shelving and floor in the majority of walkways.
  • There is no (or very little) background noise in the area.

Planning Area (Kitchen and Bathroom)

  • The planning area is located in centre right of the store, in the Kitchen and Bathroom section.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 75cm.
  • The distance between the floor and the highest desk is 99cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are stools and some chairs without armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Browse Station)

  • The counter is located to the left as you enter, next to the checkouts.
  • The counter is approximately 5m from the main entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 101cm high.
  • There is sufficient space to write or sign documents on the counter.
  • The counter for seated users has insufficient space to write or sign documents and a clear knee recess.
  • The counter does not have a hearing assistance system.
  • There are high stools at the counter.

Counter (Paint Mixing)

  • The counter is located at the rear of the store.
  • The counter is approximately 33m from the main entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 86cm high.
  • The counter for seated users is 83cm high.
  • The counter does not have a hearing assistance system.

Toilet with Adaptations

  • There is no accessible toilet in this store.

Standard Toilet

  • There is no standard toilet.

Checkouts

  • The checkout area is located to the left as you enter the store.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: staffed checkouts and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 106cm high.
    • The checkout for seated users is 84cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 88cm and 157cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Exit

  • This information is for the exit located at the front of the store.
  • The exit area/door is not clearly signed.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • There are security barriers before the exit.
  • There is step-free access at this exit.
  • There are double automatic doors which opens by sliding.
  • The width of the opening is 188cm.
  • There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.
  • There are bollards with low visual contrast and no visual identification band beyond the exit.