You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue does not have its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the accessible entrance to the left of the building, off Courthouse Way.
• There is ramped/sloped access at this entrance.
• This entrance has a single door.
• The door is automatic.
• There is step-free access throughout the building via lift.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are not available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located outside the store.
• Transport for London (TfL) services 28, 44, 220, 270, N28 and N44 stop at Southside Shopping Centre Stop S.
• The nearest train station is Wandsworth Town.
• For more information on Southeastern Railway please click here (opens new tab).
• The nearest underground/overground station is East Putney.
• East Putney is served by the District Line.
• For more information on London Underground services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has no parking facilities.

You are on Approach (Accessible Entrance). Skip to the next section.

Approach (Accessible Entrance)

• The surface of the approach is block paving.
• There is a road signpost on the approach to the accessible entrance with a width restriction of 80cm.
• There is ramped/sloped access on approach.
• A width of at least 150cm and There is a slope with a slight gradient on approach.

You are on Entrance (Accessible). Skip to the next section.

Entrance (Accessible)

• This information is for the entrance located to the left of the building, off Courthouse Way.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient and a width of at least 150cm .
• The slope does not have handrails.
• There is a single automatic door which open towards you.
• The door is activated by a push pad which is not at a suitable height.
• The width of the opening is 103cm.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located to the front of the building, off Garrett Lane.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is stepped access at this entrance.
• There are 2 steps at the entrance.
• The steps are clearly marked with handrails on both sides.
• There are double automatic doors which are permanently open.
• The width of the opening is 152cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are not 150cm+.
• Access throughout the shop is unobstructed.
• There is high visual contrast between the shelving and floor in all walkways.
• There is background noise in the shop.

You are on Planning Area (Design Studio). Skip to the next section.

Planning Area (Design Studio)

• The planning area is located on the first floor.
• There is step-free access to the planning area, via lift.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 66cm.
• The distance between the floor and the highest desk is 96cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead and left from the accessible entrance.
• The counter is approximately 10m from the accessible entrance.
• Clear signage for the counter is not visible from the lift.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 83cm high.
• The counter does not have a hearing assistance system.

You are on Lift. Skip to the next section.

Lift

• The lift is located to the right of the store and is not clearly visible from the entrance or signed.
• The lift is approximately 22m from the accessible entrance.
• The lift is a platform lift.
• The floors which are accessible by this lift are G and 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 100cm.
• The dimensions of the lift are 100cm x 140cm.
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located to the right of the store.
  • The stairs are approximately 12m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located ahead and left from the accessible entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The checkout is 106cm high.
  • The checkout for seated users is 85cm high.
  • There is a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit (Accessible). Skip to the next section.

Exit (Accessible)

• This information is for the exit located to the left of the building.
• The exit area/door is not clearly signed.
• There is step-free access at this exit.
• There is a single automatic door which opens away from you.
• The door is activated by a push pad at a suitable height.
• The width of the opening is 107cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.

You are on Exit (Main). Skip to the next section.

Exit (Main)

• This information is for the exit located at the main entrance.
• The exit area/door is not clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is stepped access at this exit.
• There are 2 steps at the exit.
• The steps are clearly marked with handrails on both sides.
• There are double automatic doors which are permanently open.
• The width of the opening is 152cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.