You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2022.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The door is automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter, the paint mixing counter and the Trade Point counter.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found at the rear left of the store as you enter via the main entrance.
• Female and male standard toilet facilities can be found at the rear left of the store as you enter via the main entrance.
• Baby changing facilities can be found in the accessible toilet, at the rear left of the store as you enter via the main entrance.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter via the main entrance.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Cragside Road.
• The nearest train station is Chester-le-Street.
• For more information on National Rail please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 9m from the main entrance.
• Free parking for all users is limited to 3 hours.
• Clearly marked and signed parent and child parking bays are not.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 231cm x 456cm.
  • There is a hatched zone on one side only.
  • The hatched zone is less than 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs and tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.
  • There are 4 Blue Badge bays next to the entrance which do not require the use of the marked crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 85cm and are 90cm high.
• The bollards have an visual identification band which contrasts with.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front left of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There is an open entrance.
• The width of the opening is 218cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 197cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (Trade Entrance and Exit). Skip to the next section.

Entrance (Trade Entrance and Exit)

• This information is for the entrance located at the front right of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is step-free access at this entrance.
• There are double automatic doors.
• The width of the opening is 242cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found at the left side of the store as you enter via the main entrance.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 236cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is external.
• This area can be found at the right hand side of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 231cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

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• Comments View
  • The area is external but is mostly covered.

You are on Planning Area (Kitchen Design Centre). Skip to the next section.

Planning Area (Kitchen Design Centre)

• The planning area is located to the centre right of the store as you enter via the main entrance.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 79cm.
• The distance between the floor and the highest desk is 110cm.
• The standard height for desks is 101cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Planning Area (Bathroom Design Centre). Skip to the next section.

Planning Area (Bathroom Design Centre)

• The planning area is located to the centre right of the store as you enter via the main entrance.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 75cm.
• The distance between the floor and the highest desk is 92cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• This accessible toilet is located at the rear left of the store as you enter via the main entrance.
• This accessible toilet is approximately 52m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 87cm.
• The door has a locking handle.
• The dimensions of the cubicle are 145cm x 229cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 77cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the non transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a backrest and a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 92cm.
• The following grab rails are available: a vertical rail on the left side of the wash basin, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the internal door, the dropdown rail, the toilet roll holder, all grab rails and the hand dryer.
• The following have a less clear colour contrast with their surroundings: the toilet seat and the floor.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 82cm.
• The height of the hand dryer is 107cm.
• The coat hooks for standing users are not at the recommended height.
• The cubicle also has: a sanitary bin and a nappy/incontinence items bin.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 82cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located at the rear left of the store as you enter via the main entrance.
• This toilet is approximately 52m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile and pictorial signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• There is an ambulant cubicle available with a horizontal grab rail on the right and a vertical grab rail on the right.
• The wash basin tap type is twist/turn.

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• Comments View
  • The ambulant toilet information relates to the male toilet.
  • The ambulant cubicle in the female toilet was out of use at the time of the survey.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter via the main entrance, between the 2 sets of security barriers.
• The counter is approximately 4m from the main entrance.
• The counter is visible from the entrance.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located to the rear right of the store as you enter via the main entrance.
• The counter is approximately 116m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• The lighting levels at the counter are good.
• The counter is 77cm high.
• There is an assistance button which is 116cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the centre of the store as you enter via the main entrance.
• The counter is approximately 29m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 116cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Counter (TradePoint Pay and Collect). Skip to the next section.

Counter (TradePoint Pay and Collect)

• The counter is located to the right as you enter via the Trade entrance and exit.
• The counter is approximately 3m from the Trade entrance and exit.
• The counter is visible from the entrance.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 93cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the front centre of the store as you enter.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 186cm.
• There is step-free access at this exit.
• There are double automatic doors.
• The width of the opening is 225cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• The width of the opening is 226cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.

You are on Counter (TradePoint Order and Collect). Skip to the next section.

Counter (TradePoint Order and Collect)

• The counter is located to the right as you enter via the Trade entrance and exit.
• The counter is approximately 6m from the Trade entrance and exit.
• The counter is visible from the entrance.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 93cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store, to the right as you enter via the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 115cm and 150cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.