You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main store entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are not available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Lower High Street.
• The nearest train station is Bushey.
• For more information on National Rail services please click here (opens new tab).
• The nearest underground/overground station is Watford.
• For more information on TfL underground services please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter the store.
• There is a collection point available at this store.
• The collection point is located to the right as you enter the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.
• The store has Scope vibrating alarms usable for deaf customers. These alarms can be requested at the Collections Point.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 15m from the store entrance.
• Parking charges apply after a limited time.
• Free parking for all users is limited to 2 hours.
• Clearly marked parent and child parking bays are available.

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• Parking View
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • The car park surface is block paving.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 8 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
  • 2 of the Blue Badge bays do have a hatched area at the rear of the bay.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs, but no tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.
• Paying View
  • There are no payment terms signs.
  • Car Park is managed by Euro Car Parks. A fine may be liable to pay after initial free 2 hour parking.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 220cm and are 90cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main Store). Skip to the next section.

Entrance (Main Store)

• This information is for the entrance located to the right hand side of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 220cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 200cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre and Building Yard). Skip to the next section.

Area (Garden Centre and Building Yard)

• The area is external.
• This area can be found at the rear of the branch.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 220cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

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• Comments View
  • There is a second similar entrance to Garden Centre/Builders Yard to the left of one surveyed.

You are on Ramp or Slope (Garden Centre and Builders Yard). Skip to the next section.

Ramp or Slope (Garden Centre and Builders Yard)

• There is a ramp/slope located immediately at door threshold to Garden Centre/ Builders Yard.
• There is a ramp with a slight gradient .
• The ramp does not have handrails.
• Lighting levels are low here.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located directly ahead as you enter the store.
• The counter is approximately 15m from the main store entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are varied.
• The counter is 82cm high.
• There is an assistance button which is 92cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter the store.
• The counter is approximately 20m from the main store entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 82cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• There is an assistance button which is 120cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Hardware). Skip to the next section.

Counter (Hardware)

• The counter is located to the left as you enter the store.
• The counter is approximately 15m from the entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are low.
• The counter is 110cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the rear left hand side of the store.
• The service is approximately 60m from the main store entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 120cm from the floor.
• The service does not have a hearing assistance system.

You are on Planning Area (Kitchens, Bathrooms). Skip to the next section.

Planning Area (Kitchens, Bathrooms)

• The planning area is located at the rear of the branch.
• There is step-free access to the planning area.
• The lighting levels in the planning area are varied.
• The distance between the floor and the lowest desk is 81cm.
• The distance between the floor and the highest desk is 104cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools and some chairs with armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Checkouts (Main Store). Skip to the next section.

Checkouts (Main Store)

• The checkout area is located to the left as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the left of the building.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with poor colour contrast and no visual identification band in front of the entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 230cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 230cm.
• There are security barriers immediately beyond the entrance.

You are on Area (TradePoint). Skip to the next section.

Area (TradePoint)

• The area is internal.
• This area can be found to the far left hand side of the main store after entrance.
• There to access this area from the shop.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in all walkways.
• There is background noise in the area.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located to the left and right within the TradePoint area.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: a staffed checkout.

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• Staffed Checkout(s) View
  • The staffed checkout is placed in front of a patterned background.
  • The checkout is 92cm high.
  • The checkout for seated users is 72cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located behind the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 230cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 195cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.