You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the Norwood Road entrance.
• There is step free access at this entrance.
• This entrance has a single door.
• The door is automatic.
• There is not step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are not available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

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• Comments View
  • The store is arranged over 2 floors with stepped access between the floors inside the store.
    
  • Step-free access to the ground floor is via the Norwood Road entrance.
    
  • Step-free access to the first floor is from the car park to the rear of the store.
    
  • There is external stepped and sloped access on a steep incline from the car park to the Norwood Road entrance along the side of the access road to the car park.
    
  • Access via this route is width restricted, and involves dropped kerbs via the access road.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right of the checkouts on the ground floor.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Norwood Road.
• Lancaster Avenue (Stop L) is served by Transport for London (TfL) services 2, 68, 196, 315, 322, 432, 468, 690, N2 and N68.
• The nearest train station is West Norwood.
• For more information on Southern Railway please click here (opens new tab).
• The nearest underground/overground station is Crystal Palace.
• Crystal Palace Overground Station is over 2 miles away (12 minutes by car).
• For more information on Transport for London (TfL) Overground services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 7m from the car park entrance to the first floor.
• The car park is free for all users.
• Free parking for all users is limited to 1 hour.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located to the rear of the store via the access road to the left of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 2 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 234cm x 480cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Entrance (Car Park to First Floor). Skip to the next section.

Entrance (Car Park to First Floor)

• This information is for the entrance located to the rear of the store, on the right.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• A width of at least 150cm and There is a ramp with a steep gradient .
• The ramp does not have handrails.
• There are double automatic doors which open away from you.
• The width of the opening is 134cm.
• There are security barriers immediately beyond the entrance.

You are on Steps (Car Park to Norwood Road Entrance). Skip to the next section.

Steps (Car Park to Norwood Road Entrance)

• There is a/are step(s) located to the rear of the car park.
• There are 10 or more steps.

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• Comments View
  • The steps are clearly marked with a handrail on the right going down.
    
  • The steps are used to access the slope along the side of the access road from the car park to the ground floor entrance off Norwood Road.

You are on Ramp or Slope (Car Park to Norwood Road Entrance). Skip to the next section.

Ramp or Slope (Car Park to Norwood Road Entrance)

• There is a ramp/slope located along the side of access road, to the left of the store.
• There is a slope with a steep gradient and and a width less than 75cm .
• The slope does not have handrails.

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• Comments View
  • The slope is used to access the ground floor entrance off Norwood Road.
    
  • The slope does not overcome the steps between the car park and the ground floor entrance off Norwood Road.
    
  • There are dropped kerbs onto the access road and pavement near the Norwood Road end (bottom) of the slope.

You are on Approach (Norwood Road). Skip to the next section.

Approach (Norwood Road)

• The surface of the approach is stone/concrete tiles.
• There is ramped/sloped access on approach.
• A width of at least 150cm and There is a slope with a slight gradient on approach.

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• Comments View
  • There is a downward camber towards the road.
    
  • There is a pedestrian crossing directly opposite the store with dropped kerbs and tactile paving.

You are on Entrance (Norwood Road to Ground Floor). Skip to the next section.

Entrance (Norwood Road to Ground Floor)

• This information is for the entrance located to the right of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is one step at the entrance.
• The step is clearly marked but without handrails.
• There is a single automatic door which opens by sliding.
• The width of the opening is 146cm.
• There are security barriers immediately beyond the entrance.

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• Comments View
  • Step-free access is located to the right of the entrance facing the store.
    
  • Step-free access is on a slope with a very easy incline.
    
  • The slope may be width restricted by display items.
    
  • There is an additional ramp on a slope with a steep incline to the left of the entrance facing the store, near the access road to the left of the store.

You are on Shop. Skip to the next section.

Shop

• There is not step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are not 150cm+.
• Access throughout the shop is unobstructed.
• There is good colour contrast between the shelving and floor throughout the shop.
• There is a browse and order point in the shop.
• There is background noise in the shop.

You are on Planning Area (Ground Floor). Skip to the next section.

Planning Area (Ground Floor)

• The planning area is located to the right of the store, just before the stairs.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 71cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The areas on the floors which are not accessible include: access between the ground floor and the first floor.
  The ground floor is accessible from the Norwood Road entrance.
  The first floor is accessible from the car park entrance.
  .

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• Stairs View
  • The stairs are for public use.
  • The stairs are located to the right of the store on the ground floor, or to the left of the store on the first floor.
  • The stairs are approximately 16m from the Norwood Road entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Counter (Ground Floor Collections). Skip to the next section.

Counter (Ground Floor Collections)

• The counter is located to the right of the checkouts on the ground floor.
• The counter is approximately 13m from the Norwood Road entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Ground Floor Paint Mixing). Skip to the next section.

Counter (Ground Floor Paint Mixing)

• The counter is located to the front centre of the store, to the left of the stairs.
• The counter is approximately 16m from the Norwood Road entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• There is an assistance button which is 110cm from the floor.
• The counter does not have a hearing assistance system.

You are on Checkouts (Ground Floor). Skip to the next section.

Checkouts (Ground Floor)

• The checkout area is located on the ground floor at the front of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 106cm high.
  • The checkout for seated users is 83cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 110cm and 150cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (First Floor). Skip to the next section.

Checkouts (First Floor)

• The checkout area is located to the rear of the store on the first floor.
• There is step-free access to the checkout area.
• The checkout area is not clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Comments View
  • The checkouts are 96cm - 102cm above the floor.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit (First Floor to Car Park). Skip to the next section.

Exit (First Floor to Car Park)

• This information is for the exit located to the left after the checkouts on the first floor.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open towards you.
• The width of the opening is 126cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.

You are on Exit (Ground Floor to Norwood Road). Skip to the next section.

Exit (Ground Floor to Norwood Road)

• This information is for the exit located straight after the checkouts on the ground floor.
• The exit area/door is clearly signed.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There is a single automatic door which open by sliding.
• The width of the opening is 128cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.